Associate Customer Care Representative
Location: 2180 Satellite Blvd, Duluth, GA 30097
About the role
The Associate Customer Care Representative role requires taking phone calls to sell policies and service current accounts. Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills.
Responsibilities
- Conduct professional telephone conversations to service existing accounts in a high call volume environment
- Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
- Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction
- Gain customer trust and respect by establishing and maintaining effective relationships
- Problem-solve and use time effectively to multitask and prioritize work
- Obtain a state insurance license and fulfill ongoing education requirements to keep the license active (extensive training will be offered)
Qualifications
- High school diploma or equivalent education required
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Computer keyboard and processing skills
- Previous insurance background is a plus, but not required
Pay
A starting annual salary of $43,015 ($22.06/hr). Additional compensation may range up to $49,683 annually ($25.48/hr) depending on level of experience and applicable licenses within the property and casualty industry.
Schedule
A 37.5 hour work week scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, including a few holidays and Saturdays annually. Work from home may be available up to two days a week once trained to work independently.
Benefits
- Medical, dental, vision coverage
- Short- and long-term disability, and life insurance
- Paid vacation – at least 13 days in the first 12 months (accrues monthly, can be used prior to accrual)
- 14 paid holidays observed
- Sick time – 6 days at hire, 6 additional days at 90 days of employment
- Generous 401k with company match and immediate vesting, plus annual 3% non-elective employer contribution
- Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
- Generous leave programs, including paid parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Employee community involvement opportunities
- Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.