Customer Service Associate
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must include sections only when posting has real, specific content. We have content for responsibilities (operations, customer experience, etc). We have qualifications: Basic Qualifications and Preferred Qualifications. We have Pay: Salary Range: $15 - $17.5 / Hourly. Benefits: mention "To review benefits, please click here..." but that's a link; we might include Benefits section with that info? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The benefits link is application instruction? It's a link to benefits page; maybe we can include Benefits section with that link? However they said "remove ... application instructions." The benefits link is not exactly application instruction but it's a direction to review benefits. Might be considered application instruction? Safer to omit Benefits section unless there is specific benefit description. The posting only says "To review benefits, please click here jobs.walgreens.com/benefits." That's not a benefit description; it's a link. So we should not create Benefits section.
Pay: we have Salary Range: $15 - $17.5 / Hourly. That's specific, so include Pay section.
Schedule: Not explicitly mentioned besides "Requires willingness to work flexible schedule, including evenings and weekend hours". That's schedule info. Could include Schedule section with that sentence.
We need to avoid repeating job title as heading. Not needed.
We need to use for each section heading.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to remove duplicated lines, boilerplate.
Let's extract content.
Original text:
"Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Implements Company asset protection procedures to identify and minimize profit loss.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $15 - $17.5 / Hourly"
We need to strip boilerplate: "We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans." That's EEO boilerplate; remove.
Also "This role will remain open until filled." maybe not needed? It's not a duty/requirement; it's a generic statement; could be removed as boilerplate? It's not explicitly listed as boilerplate but it's generic; maybe we can keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "This role will remain open until filled." is not exactly those categories but could be considered generic; but it's substantive? It's not a duty/requirement. Safer to remove.
Also "To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" is application instruction; remove.
Now we need to structure sections.
Potential sections:
- About the role: maybe a brief summary: "Models and delivers a distinctive and delightful customer experience." Could be considered About the role.
- Responsibilities: combine Customer Experience and Operations sections.
- Requirements: maybe Basic Qualifications.
- Qualifications: Preferred Qualifications.
- Skills: maybe not explicit; we could omit.
- Pay: Salary Range.
- Schedule: flexibility requirement.
We need to avoid thin sections; maybe combine Basic and Preferred into Qualifications? But we have both Basic Qualifications and Preferred Qualifications; we could have a Qualifications section with two subparts? But we must use
for section headings only; we could have separate sections for Basic Qualifications and Preferred Qualifications, but that may be thin. However we have content for both; we could combine into one Qualifications section with two lists: Basic and Preferred. But we need to follow instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we can have those headings. So we can have Qualifications heading and inside we can have two
or
for Basic and Preferred. But we need to preserve all substantive information; we can list them.
Better: Have sections: About the role, Responsibilities, Qualifications, Pay, Schedule.
We need to avoid duplicate content.
Let's extract responsibilities:
From text:
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Attends training and completes PPLs requested by Manager or assigned by corporate.
That's a lot; we can keep as list.
Now Basic Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Note: The preferred qualifications duplicate some basic; but we keep as given.
Pay: Salary Range: $15 - $17.5 / Hourly
Schedule: Already covered in qualifications; but we could still have a Schedule section with the flexibility requirement. However that would duplicate content from qualifications. The instruction: Prefer a few substantive sections over many thin ones. So maybe we omit Schedule section and include schedule info within Qualifications. But we need to include Pay section because we have specific pay. We could also include Schedule if we want but it's thin. Better to omit Schedule and include schedule info in Qualifications.
Thus sections: About the role, Responsibilities, Qualifications, Pay.
Now we need to format.
About the role: maybe a paragraph: "Models and delivers a distinctive and delightful customer experience."
But there is also "Models and delivers a distinctive and delightful customer experience." repeated; we can just have one.
Responsibilities: Use - for each duty.
Qualifications: Could have two subheadings? But we only allowed
for section headings; we could have Qualifications
then inside we can have
for Basic Qualifications and
for Preferred Qualifications, or we could have two
lists with headings <
- for any list of duties/requirements/benefits, and
for prose. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove duplicated lines, boilerplate. Let's extract content. Original text: "Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Implements Company asset protection procedures to identify and minimize profit loss.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned. Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $15 - $17.5 / Hourly" We need to strip boilerplate: "We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans." That's EEO boilerplate; remove. Also "This role will remain open until filled." maybe not needed? It's not a duty/requirement; it's a generic statement; could be removed as boilerplate? It's not explicitly listed as boilerplate but it's generic; maybe we can keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "This role will remain open until filled." is not exactly those categories but could be considered generic; but it's substantive? It's not a duty/requirement. Safer to remove. Also "To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits" is application instruction; remove. Now we need to structure sections. Potential sections: - About the role: maybe a brief summary: "Models and delivers a distinctive and delightful customer experience." Could be considered About the role. - Responsibilities: combine Customer Experience and Operations sections. - Requirements: maybe Basic Qualifications. - Qualifications: Preferred Qualifications. - Skills: maybe not explicit; we could omit. - Pay: Salary Range. - Schedule: flexibility requirement. We need to avoid thin sections; maybe combine Basic and Preferred into Qualifications? But we have both Basic Qualifications and Preferred Qualifications; we could have a Qualifications section with two subparts? But we must use
for section headings only; we could have separate sections for Basic Qualifications and Preferred Qualifications, but that may be thin. However we have content for both; we could combine into one Qualifications section with two lists: Basic and Preferred. But we need to follow instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests we can have those headings. So we can have Qualifications heading and inside we can have two
or
- for Basic and Preferred. But we need to preserve all substantive information; we can list them.
Better: Have sections: About the role, Responsibilities, Qualifications, Pay, Schedule.
We need to avoid duplicate content.
Let's extract responsibilities:
From text:
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Attends training and completes PPLs requested by Manager or assigned by corporate.
That's a lot; we can keep as list.
Now Basic Qualifications:
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications:
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Note: The preferred qualifications duplicate some basic; but we keep as given.
Pay: Salary Range: $15 - $17.5 / Hourly
Schedule: Already covered in qualifications; but we could still have a Schedule section with the flexibility requirement. However that would duplicate content from qualifications. The instruction: Prefer a few substantive sections over many thin ones. So maybe we omit Schedule section and include schedule info within Qualifications. But we need to include Pay section because we have specific pay. We could also include Schedule if we want but it's thin. Better to omit Schedule and include schedule info in Qualifications.
Thus sections: About the role, Responsibilities, Qualifications, Pay.
Now we need to format.
About the role: maybe a paragraph: "Models and delivers a distinctive and delightful customer experience."
But there is also "Models and delivers a distinctive and delightful customer experience." repeated; we can just have one.
Responsibilities: Use
- for each duty.
Qualifications: Could have two subheadings? But we only allowed
for section headings; we could have
Qualifications
then inside we can havefor Basic Qualifications and
for Preferred Qualifications, or we could have two
- lists with headings <
- for each duty.
Qualifications: Could have two subheadings? But we only allowed