Associate Customer Operations Representative

About The Role

The Associate Customer Operations Representative is responsible for reviewing and processing financial and non-financial activities for our active annuity products, including, but not limited to: withdrawals, transfers, beneficiary changes, account maintenance. Must be able to maintain a high level of accuracy to ensure a positive customer experience.

What You Will Do

• Direct contact with customers and/or agents to resolve open issues.
• Process financial and non-financial activities into administrative systems and preparing or keying checks and wires.
• Maintaining team and special partner Service Level Agreements.
• Working with team to help strengthen others and collaborate across organization to understand how we impact each other and be flexible to help other teams to meet business needs.
• Proactively finding ways to gain efficiencies and reduce errors on a personal/team level to better our customer experience.
• Occasional escalation and correction handling as needed which may result in direct contact with customers and/or agents to resolve open issues.

Why Work at Symetra

“If you're looking for a place that puts its employee's first, who cares about their community as much as they do themselves, then this is the place for you. Symetra is invested in the mental health of their employees. They truly understand you can only give your best when you are your best and do what they can to accommodate whatever may come your way.”

What We Offer You

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

Who You Are

• Meticulous and committed to accuracy in processing financial and non-financial transactions
• A collaborative problem solver who enjoys working with customers and agents to resolve issues
• Comfortable in environments dedicated to accuracy, consistency, and accountability to achieve success
• An effective communicator with strong written and verbal skills and a customer-focused approach
• Organized, adaptable, and able to manage multiple priorities
• High school diploma or equivalent work experience, college degree a plus. 1-4 years of cumulative, relevant experience

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Symetra's Remote Network Minimum Requirements

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure To Comply With Verification Procedures May Result In Disqualification from the recruitment process

Withdrawal of a job offer

Termination of employment and other criminal and/or civil remedies, if fraud is discovered