Customer Operations Representative

About the role

Accelerate your career at RXO, a leading provider of transportation solutions. RXO uses cutting-edge technology to revolutionize the industry with its massive network and commitment to solving shipping challenges.

Responsibilities

• Support Sales with managing the branch’s key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Maintain report cards

Requirements

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

Qualifications

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow-up skills with experience identifying and resolving problems

Skills

• Strong organizational and problem-solving skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Knowledge of transportation management systems (TMS)

Benefits

• Competitive pay
• Paid time off including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees, and up to 15 days PTO for salaried employees
• Bereavement leave, volunteer time, jury duty, family bonding leave, prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance benefits including health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, Health Reimbursement Arrangement

Pay

Compensation for this role is $19 - $20/hour base + monthly bonus with uncapped earning potential. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

Schedule

Our schedule is flexible to accommodate the needs of our team members.