Customer Operations Representative

About the role

As a Customer Operations Representative at RXO, you will support sales by managing key accounts, enter loads and confirm shipment statuses, schedule appointments, track shipments, and handle issues with customers. You will also enter information into the Transportation Management System (TMS), prepare loads for accounting, and communicate with relevant parties.

Responsibilities

• Support Sales with managing the branches key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Maintain report cards

Requirements

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

Qualifications

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow-up skills with experience identifying and resolving problems

Skills

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment
• Attention to detail and follow-up skills with experience identifying and resolving problems

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Pay

TBD

Schedule

TBD

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.