Associate Customer Care Representative
At Amica, we pride ourselves on being an inclusive and supportive environment where everyone works together to provide the best experience for our customers. We believe in trust and fostering lasting relationships for both our customers and employees. As a mutual company, our people are our priority, and we seek diverse perspectives to represent our policyholders and achieve the best outcomes.
About the role
This position involves telephone contact to assist and service policyholders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.
Responsibilities
- Conduct professional telephone conversations to service customer accounts in a high call volume environment
- Problem-solve and use time effectively to multitask and prioritize work
- Assist customers with various billing and policy change transactions over the phone
- Gain customer trust and respect by establishing and maintaining effective relationships
- Demonstrate a high standard of customer service
- Collaborate with others in a team setting
Requirements
- High school diploma or equivalent education required
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Computer keyboard and processing skills
- Previous insurance background is a plus, but not required
- After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Pay
A starting annual salary of $43,015 ($22.06/hr). Additional compensation may be available up to $49,683 annually ($25.48/hr) depending on level of experience and applicable licenses within the property and casualty industry.
Schedule
A 37.5-hour work week scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, including a few holidays and Saturdays annually. Work from home may be available up to two days a week once trained to work independently.
Benefits
- Medical, dental, and vision coverage
- Short- and long-term disability, and life insurance
- Paid vacation – at least 13 days in the first 12 months, with potential for more depending on the role
- 14 paid holidays observed
- Sick time – 6 days at hire, with 6 additional days after 90 days of employment
- Generous 401k with company match and immediate vesting, plus an annual 3% non-elective employer contribution
- Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds goals
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Paid parental bonding leave
- Employee community involvement opportunities
- Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine, and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Founded on the principles of creating peace of mind and building enduring relationships, Amica serves exceptionally loyal policyholders with thousands of employees in offices nationwide.