Customer Service Associate
Walgreens · Martinsburg, WV · 3 wk ago
$15–$17.5/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, etc. We need to parse the job posting content.
The posting includes:
- Models and delivers a distinctive and delightful customer experience. (maybe about role)
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Implements Company asset protection procedures to identify and minimize profit loss.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.
- Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
- Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $15 - $17.5 / Hourly
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove "An Equal Opportunity Employer, including disability/veterans." Also remove "We will consider employment of qualified applicants with arrest and conviction records." Possibly also remove "This role will remain open until filled." Also remove "To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits". Also remove "Salary Range: $15 - $17.5 / Hourly" maybe we need to include Pay section if posting actually states them. It does state Salary Range: $15 - $17.5 / Hourly. So we should include a Pay section with that info. Benefits: they gave a link but we removed application instructions; but we might keep a Benefits section if they mention benefits? They said "To review benefits, please click here ..." That's basically a link to benefits. The instruction says: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states Salary Range, so we can include Pay. For Benefits, they only gave a link to review benefits, not actual benefits details. That's likely considered placeholder/link, not actual benefits content. So we should not create a Benefits section. Schedule: they mention willingness to work flexible schedule, including evenings and weekend hours. That's a schedule requirement. So we could include a Schedule section with that detail. However they said "Prefer to be fluent..." etc. The schedule mention is in Basic Qualifications and Preferred Qualifications. So we can include a Schedule section: "Willingness to work flexible schedule, including evenings and weekend hours." That's specific.
Now we need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
- About the role: maybe the first sentence: "Models and delivers a distinctive and delightful customer experience." Could be considered about role. Also maybe a brief summary. We'll include that as About the role.
- Responsibilities: many bullet points: registers sales, engages customers, resolves issues, shares best practices, provides courteous service, recommends items, processes transactions, keeps counters clean, inventory, price merchandise, asset protection, compliance, constructs displays, assists with separation, stock rotation, store systems, photo area service, web pick-up, exterior/interior maintenance, complies with policies, completes special assignments. Also training & personal development: attends training and completes PPLs. Could be under Responsibilities or maybe a separate Training & Development section but we don't have that heading; we could put under Responsibilities or maybe under Qualifications? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can put training under Responsibilities or maybe under Qualifications? Probably Responsibilities.
- Requirements: maybe basic qualifications? Actually Basic Qualifications are requirements. So we can put Basic Qualifications under Requirements.
- Qualifications: maybe Preferred Qualifications.
- Skills: maybe we can extract skills like fluent English, cash register operation, customer service, etc. But we might not need a Skills section if we already have Requirements and Qualifications. However we could include Skills if we have distinct skill statements. The posting includes "Has working knowledge of store systems and store equipment." That's a skill. Also "Provides customer service in the photo area..." etc. Might be better to put under Responsibilities.
Given we want a few substantive sections over many thin ones, we can combine: About the role, Responsibilities, Requirements (Basic Qualifications), Qualifications (Preferred Qualifications), Pay, Schedule.
We should not repeat job title as heading. No Job ID.
We need to output only HTML fragment, no markdown fences.
Let's craft:
for sections like About the role, Responsibilities, Requirements, Qualifications, etc. We need to parse the job posting content.
The posting includes:
- Models and delivers a distinctive and delightful customer experience. (maybe about role)
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Operations Provides customers with courteous, friendly, fast, and efficient service.Recommends items for sale to customer and recommends trade-up and/or companion items.Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.Implements Company asset protection procedures to identify and minimize profit loss.Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.Has working knowledge of store systems and store equipment.Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.
- Training & Personal Development Attends training and completes PPLs requested by Manager or assigned by corporate.
- Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours Preferred Qualifications Prefer six months of experience in a retail environment.Prefer to have prior work experience with Walgreens.Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Requires willingness to work flexible schedule, including evenings and weekend hours. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $15 - $17.5 / Hourly
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove "An Equal Opportunity Employer, including disability/veterans." Also remove "We will consider employment of qualified applicants with arrest and conviction records." Possibly also remove "This role will remain open until filled." Also remove "To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits". Also remove "Salary Range: $15 - $17.5 / Hourly" maybe we need to include Pay section if posting actually states them. It does state Salary Range: $15 - $17.5 / Hourly. So we should include a Pay section with that info. Benefits: they gave a link but we removed application instructions; but we might keep a Benefits section if they mention benefits? They said "To review benefits, please click here ..." That's basically a link to benefits. The instruction says: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states Salary Range, so we can include Pay. For Benefits, they only gave a link to review benefits, not actual benefits details. That's likely considered placeholder/link, not actual benefits content. So we should not create a Benefits section. Schedule: they mention willingness to work flexible schedule, including evenings and weekend hours. That's a schedule requirement. So we could include a Schedule section with that detail. However they said "Prefer to be fluent..." etc. The schedule mention is in Basic Qualifications and Preferred Qualifications. So we can include a Schedule section: "Willingness to work flexible schedule, including evenings and weekend hours." That's specific.
Now we need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content.
- About the role: maybe the first sentence: "Models and delivers a distinctive and delightful customer experience." Could be considered about role. Also maybe a brief summary. We'll include that as About the role.
- Responsibilities: many bullet points: registers sales, engages customers, resolves issues, shares best practices, provides courteous service, recommends items, processes transactions, keeps counters clean, inventory, price merchandise, asset protection, compliance, constructs displays, assists with separation, stock rotation, store systems, photo area service, web pick-up, exterior/interior maintenance, complies with policies, completes special assignments. Also training & personal development: attends training and completes PPLs. Could be under Responsibilities or maybe a separate Training & Development section but we don't have that heading; we could put under Responsibilities or maybe under Qualifications? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can put training under Responsibilities or maybe under Qualifications? Probably Responsibilities.
- Requirements: maybe basic qualifications? Actually Basic Qualifications are requirements. So we can put Basic Qualifications under Requirements.
- Qualifications: maybe Preferred Qualifications.
- Skills: maybe we can extract skills like fluent English, cash register operation, customer service, etc. But we might not need a Skills section if we already have Requirements and Qualifications. However we could include Skills if we have distinct skill statements. The posting includes "Has working knowledge of store systems and store equipment." That's a skill. Also "Provides customer service in the photo area..." etc. Might be better to put under Responsibilities.
Given we want a few substantive sections over many thin ones, we can combine: About the role, Responsibilities, Requirements (Basic Qualifications), Qualifications (Preferred Qualifications), Pay, Schedule.
We should not repeat job title as heading. No Job ID.
We need to output only HTML fragment, no markdown fences.
Let's craft:
About the role
Models and delivers a distinctive and delightful customer experience.
Responsibilities
- Registers sales on assigned cash register and provides courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
- Provides courteous, friendly, fast, and efficient service; recommends items for sale and trade‑up or companion items.
- Processes cash transactions, collects cash, distributes change, and handles voids, returns, rain checks, refunds, and exchanges.
- Keeps counters and shelves clean and well merchandised; takes inventory and maintains records.
- Checks in and prices merchandise as required or as directed by store management or shift leader.
- Implements company asset‑protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
- Constructs and maintains displays, including promotional, seasonal, super‑structure, and sale merchandise; completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement per policy (e.g., raw and frozen meats on bottom shelves).
- For consumable items, assists in stock rotation using the first‑in, first‑out method and restocks outs.
- Maintains working knowledge of store systems and equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive selling of promotional photo products.
- Assumes web‑pick‑up responsibilities: monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive.
- Assists with exterior and interior maintenance to ensure a clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures and maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Attends training and completes PPLs requested by manager or assigned by corporate.
Requirements
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work a flexible schedule, including evenings and weekend hours.
Qualifications
- Preferred: six months of experience in a retail environment.
- Preferred: prior work experience with Walgreens.
- Preferred: fluency in reading, writing, and speaking English (except in Puerto Rico).
- Preferred: willingness to work a flexible schedule, including evenings and weekend hours.
Pay
Salary range: $15 – $17.50 per hour.
Schedule
Willingness to work flexible schedule, including evenings and weekend hours.
We need to ensure no duplicated content. The schedule appears also in Requirements and Qualifications; but we have a separate Schedule section. Might be okay but could be considered duplication. However the instruction says remove duplicated lines. We might avoid duplication by not repeating schedule in Requirements and Qualifications? But those sections need to reflect basic and preferred qualifications. The schedule is a qualification/requirement. It's okay to mention it there as well; but the instruction says remove duplicated lines, meaning if the same exact line appears multiple times in the source, we should not repeat it. In the source, schedule mention appears multiple times (in Basic Qualifications and Preferred Qualifications). It's okay to keep it once in each section if we rephrase? Might be considered duplication if we repeat the same sentence. To be safe, we could keep schedule only in Requirements (as