Associate Customer Business Manager

About the role

The Associate Customer Business Manager will be responsible for supporting the customer success team in managing key customer relationships and ensuring high levels of customer satisfaction. This role involves working closely with customers to understand their needs, providing solutions, and driving renewals and upsell opportunities.

Responsibilities

• Support the customer success team in managing key customer relationships
• Understand customer needs and provide tailored solutions
• Drive renewals and upsell opportunities through proactive communication and relationship management
• Collaborate with cross-functional teams to ensure successful customer outcomes
• Monitor customer health and proactively address any issues
• Develop and maintain strong relationships with key stakeholders

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• 2+ years of experience in customer-facing roles, preferably in technology or software
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with CRM systems and customer relationship management
• Proficiency in Microsoft Office Suite

Qualifications

• Proven ability to build and maintain strong customer relationships
• Excellent problem-solving and analytical skills
• Ability to prioritize tasks and meet deadlines
• Passionate about delivering exceptional customer experiences

Skills

• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information
• Effective time management and organizational skills
• Comfortable working remotely

Benefits

• Competitive salary commensurate with experience
• Flexible remote work schedule
• Professional development opportunities
• Health insurance benefits
• Annual bonuses based on company performance

Pay

Not specified

Schedule

Not specified