Associate Clinical Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

About the role

Join our growing team as an Associate Clinical Care Coordinator. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work.

Schedule

• Monday through Thursday, 7:45 AM - 5:00 PM or until last patient leaves
• Friday 7:45 AM to 1:00 PM or until last patient leaves
• May be asked to float to other locations for coverage, as needed

Location

4700 Forest Dr. Columbia, SC 29206

Responsibilities

• Handle callbacks and referrals for patients inside and outside of the practice, check on the status of referrals, and communicate with patients regarding referral status
• Facilitate calls and voicemails from patients pertaining to concerns, questions, and refills; appropriately document in patient chart via telephone encounters
• Advise the provider as appropriate to address patient needs under direct supervision
• Create and manage Tricare accounts and input Tricare referrals
• Document notes in referrals and telephone encounters
• Access and check Outlook email and voicemails
• Perform e-faxing and check e-fax daily
• Obtain signatures on results from providers before scanning documents
• Perform other duties as assigned

Requirements

• High School Diploma/GED
• Active medical assistant certification (CMA, CCMA, NCMA, or RMA) or nursing assistant certification (CNA)
• CPR certified upon hire or ability to obtain within 30 days
• 1+ years in a medical office, experience with EMR, medical terminology, and previous experience in the medical field

Preferred Qualifications

• 1+ year of clinical experience
• 1+ year customer service experience
• Experience with electronic medical records (ECW)
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology

Skills

• Ability to work independently and as a team, maintaining good judgment and accountability
• Demonstrated ability to work well with healthcare providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to convey information clearly and concisely

Benefits

• Competitive base pay and a full, comprehensive benefit program
• Paid Time Off accrued from the first pay period plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance, plus Short-term and Long-Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts and Employee Assistance Program
• Employee referral bonus program
• Voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment, depending on several factors including but not limited to local labor markets, education, work experience, and certifications.