Associate Clinical Care Coordinator

About the role

Optum is seeking Associate Clinical Care Coordinators to join our growing team. This position offers a 40-hour workweek, Monday through Friday, from 8:00 AM to 5:00 PM or until the last patient leaves. Schedules may change due to business needs and may require floating to other locations for coverage.

Responsibilities

• Handle referrals of patients inside and outside the practice, checking on their status and communicating with them regarding their referrals.
• Call back and handle voicemails from patients related to concerns, questions, refill requests, and document these interactions in the patient's chart.
• Facilitate calls and voicemails from patients, reporting back to the provider as necessary to address patient needs.
• Create Tricare accounts, input Tricare referrals, and document notes in referrals.
• Document telephone encounters and access and check emails and voicemails.
• E-fax documents and sign results from providers before scanning them.
• Perform other duties as assigned.

Qualifications

• High School Diploma/GED
• Active medical assistant certification (CMA, CCMA, NCMA, or RMA) or nursing assistant certification (CNA)
• CPR certified upon hire or within 30 days
• 1+ years of experience in a medical office, familiarity with EMR, medical terminology, and previous experience in the medical field

Preferred Qualifications

• Experience with electronic medical records (EMR)
• 1+ years of clinical experience
• 1+ years of customer service experience
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and as part of a team, maintain good judgment and accountability
• Demonstrated ability to work well with healthcare providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills

Benefits

Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team committed to your success. Some of our offerings include:

• Paid Time Off starting with the first pay period plus 8 Paid Holidays
• Medical, dental, vision, life & AD&D insurance, short-term and long-term disability coverage
• 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, and referral bonus program
• Voluntary benefits like pet insurance, legal insurance, and LTC insurance

Pay

The hourly pay for this role ranges from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Company Culture

UnitedHealth Group is dedicated to creating a diverse and inclusive workplace where everyone feels valued and respected. We are committed to mitigating our impact on the environment and improving health outcomes for all people. We are also proud of our recognition for our exceptional work culture.