Associate Clinical Administrative Coordinator

This position is Onsite. Our office is located at 4990 Pearl E Cir, Ste 100, Boulder, CO 80301. Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Clinical Administrative Coordinator is a member of a high performing, dynamic Clinic Operations Support Team (COST) under the Patient Service Center (PSC) responsible for timely and accurate data entry and validation that is essential to the PSC and Clinic operations by working together to deliver an exceptional patient experience. Primary responsibilities include, but are not limited to, reviewing and processing information within the appropriate systems according to established business rules and performance goals for accuracy and efficiency. This position is full-time (40 hours / week), Monday - Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 4:30 PM MST. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities Reviewing documents and scanning them into medical recordsData Entry, including patient identifying informationThis individual will be part of the Clinic Operations Support Team (COST) reporting under the Patient Service Center (PSC)Work collaboratively with Clinic Leaders (Providers, Admins, and clinic staff) and PSC LeadershipMaintains accuracy of customer resource applications (e.g., Clinic / Provider Directory) to ensure our customers have the most current guidance published to properly care for our patientsDemonstrate a detailed understanding of the level of support the COST provides to our customersCustomer Focus. Assesses customers' needs and considers customer in all decision - making processes to ensure a positive customer experienceCommunicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasksIdentifies and communicates to management recommendations for process improvementDisplays dignity and respect in all interactionsIdentifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancementPrioritizes and organizes own work to meet agreed upon deadlinesConducts research to provide the right information that is requestedAccepts responsibility and accountability for all decisions and completed dutiesTakes initiative and requires little assistance with standard and non-standard requestsAcknowledge, address, and respond in a professional and timely manner to all correspondence receivedMonitor, track, validate, and / or integrate data information and requests into our customer resourcesIdentify the level of urgency of requests that have immediate impact to business operationsRegular, consistent, and timely attendancePerforms all other duties as assigned The pace is fast, so your ability to multi - task is essential. You should also enjoy working with people and have the communication skills necessary to build strong relationships with our customers. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications High School Diploma / GEDMust be 18 years of age OR olderExperience with using Microsoft Outlook (email and calendar management)Ability to work on - site at 4990 Pearl East Circle, Boulder, CO, 80301Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM MST from Monday - Friday Preferred Qualifications 1+ years of healthcare customer experienceExperience with EPICMedical facility (non - clinical) office experienceExperience with using Microsoft Word (create correspondence and work within templates) and Microsoft Excel (data entry, sort, filter, and work within tables) Soft Skills Ability to professionally communicate with leadership, including but not limited to physicians and senior level leadershipAbility to anticipate customer needs and pro-actively offer solutionsAbility to pro - actively anticipate business needs and follow - up accordinglyExcellent written and verbal communication skillsExcellent attention to detailAbility to work independently and complete project requirements in an efficient and timely mannerAbility to effectively multi - task and prioritizeAbility to easily adapt to changing environment and prioritiesAbility to communicate instructions to others Physical And Work Environment Ability to sit for extended periods of timeAbility to stand for extended periods of timeAbility to receive and comprehend instructions verbally and / or in writingAbility to use logical reasoning for simple and complex problem solving Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16 - $28 hourly based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED