Associate Clinical Administrative Coordinator

This position is onsite at 4990 Pearl E Cir, Ste 100, Boulder, CO 80301. As an Optum employee, you will provide support to the Allina Health account, directly improving health outcomes by connecting people with care, pharmacy benefits, data, and resources.

About the role

The Associate Clinical Administrative Coordinator is a member of a high-performing, dynamic Clinic Operations Support Team (COST) under the Patient Service Center (PSC). This role is responsible for timely and accurate data entry and validation essential to PSC and clinic operations, working collaboratively to deliver an exceptional patient experience.

This is a full-time (40 hours/week) position, Monday through Friday. Employees must be flexible to work any 8-hour shift during normal business hours of 8:00 AM – 4:30 PM MST. Training will occur during these hours.

Responsibilities

• Review and scan documents into medical records
• Perform data entry, including patient identifying information
• Work collaboratively with Clinic Leaders (Providers, Admins, and clinic staff) and PSC Leadership
• Maintain accuracy of customer resource applications (e.g., Clinic/Provider Directory) to ensure current guidance for patient care
• Demonstrate a detailed understanding of the support COST provides to customers
• Assess customer needs and incorporate them into decision-making processes
• Communicate with management regarding issues impacting task completion
• Identify and recommend process improvements
• Display dignity and respect in all interactions
• Obtain appropriate documentation for proper advancement
• Prioritize and organize work to meet deadlines
• Conduct research to provide requested information
• Accept responsibility and accountability for decisions and duties
• Take initiative with minimal assistance for standard and non-standard requests
• Respond professionally and timely to all correspondence
• Monitor, track, validate, and integrate data into customer resources
• Identify the urgency of requests impacting business operations
• Maintain regular, consistent, and timely attendance
• Perform all other assigned duties

Requirements

• High School Diploma or GED
• Must be 18 years of age or older
• Experience with Microsoft Outlook (email and calendar management)
• Ability to work onsite at 4990 Pearl East Circle, Boulder, CO, 80301
• Ability to work any 8-hour shift between 8:00 AM – 4:30 PM MST, Monday through Friday

Preferred Qualifications

• 1+ years of healthcare customer experience
• Experience with EPIC
• Medical facility (non-clinical) office experience
• Experience with Microsoft Word (creating correspondence and templates) and Microsoft Excel (data entry, sorting, filtering, and tables)

Skills

• Professional communication with leadership, including physicians and senior-level leadership
• Ability to anticipate customer needs and proactively offer solutions
• Proactively anticipate business needs and follow up accordingly
• Excellent written and verbal communication skills
• Strong attention to detail
• Ability to work independently and complete projects efficiently and timely
• Effective multitasking and prioritization
• Adaptability to changing environments and priorities
• Ability to communicate instructions clearly

Physical and Work Environment

• Ability to sit for extended periods
• Ability to stand for extended periods
• Ability to receive and comprehend instructions verbally and/or in writing
• Logical reasoning for simple and complex problem-solving

Pay

The salary for this role ranges from $16 to $28 per hour based on full-time employment, depending on factors such as local labor markets, education, work experience, and certifications.

Benefits

In addition to salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).