Associate Client Success ( Fleet Coach)

About the role

We're seeking an Associate, Client Success – Fleet Coach to join our team. This role involves executing fleet transactions that support product and asset management, managing client requests, resolving issues, coordinating activities, and ensuring a consistent and easy client experience.

Responsibilities

• Executes day-to-day tactical requests and activities, complex or routine, in accordance with client policies, procedures, and priorities.
• Applies comprehensive knowledge of the client and Element’s products and services.
• Responsive service delivery, request completion, or coordination management.
• Serves as a point of contact for external clients, supporting product and asset management.
• Manages exceptions to ensure processes and requests are followed up timely and a closed-loop process is used with Partner or Manager.
• Identifies requests that require specialized knowledge or escalation and leverages subject matter experts to quickly and efficiently resolve inquiries.
• Takes ownership of client issues and applies critical thinking, problem solving, and root cause analysis to identify solutions.
• Supports the Client Success team on reporting.
• Backs up and assists other Client Success Partners in support of assigned portfolios during absences from work or other circumstances as required.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Minimum of 2 years relevant customer service or client account management experience, preferably in a B2B service environment.
• Ensures work is completed accurately and efficiently, with significant attention to detail.
• Manages multiple tasks simultaneously in a rapidly changing, fast-paced environment.
• Proficiency in various MS Office software applications, including Word, Excel, and PowerPoint.

Preferred Qualifications

• Education: College/University degree preferred.
• BS or BA in business or related field strongly preferred.
• Equivalent experience may be considered in lieu of a BS/BA degree.
• Advanced Excel capabilities are strongly preferred.

What’s In It For You

• A culture of innovation, empowerment, decision-making, and accountability.
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).

Location

Location: Hopkins, MN
The hiring base salary range for this position is $51,600 - $70,950 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.