Associate, Client Success

About the role

As an Associate in Client Success, you will play a key role in supporting the coordination and management of client relationships across a dynamic portfolio of accounts. You will partner closely with Account Executives, Client Services, Billing, and other cross-functional teams to ensure flawless execution of projects and a high-quality client experience. In this role, you will help drive the day-to-day operational perfection behind data-driven marketing campaigns—supporting project delivery, managing timelines, and ensuring clear communication across partners. Your ability to stay organized, analyze data, and adapt to shifting priorities will directly contribute to campaign success and client satisfaction.

The Associate, Client Success will thrive in a fast-paced, collaborative environment, gaining exposure to high-profile client work while building foundational skills in account management, data-driven marketing, and cross-functional partnership. Due to the client-facing nature of this position, regular in-person interaction with clients, agency partners, and internal stakeholders is required. Business needs may require travel to support client meetings, agency engagements, strategic planning sessions, team collaboration, and industry events. The successful candidate must be able and willing to travel as needed.

Responsibilities

• Support the development and execution of client projects by coordinating internal workflows and ensuring deadlines are met
• Maintain accurate, real-time project status updates and communicate progress effectively across teams
• Contribute to the execution of data-driven direct marketing campaigns, including preparation of client and conference materials
• Analyze large data sets to produce clear, concise reporting that supports Account Executive strategies
• Track program performance and generate consolidated reports to measure campaign effectiveness
• Support financial processes by researching and reconciling billing, invoicing, and shipping-related data
• Build strong working relationships across teams, including management, clients, and cross-functional partners
• Demonstrate flexibility and problem-solving skills in a fast-paced environment with shifting priorities
• Provide back-up support to Account Executives as needed

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
• 1-2 years of relevant professional experience within the digital media industry
• Strong written and verbal communication skills
• Analytical mindset with the ability to work with large data sets and translate insights into actionable reporting
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Ability to work both independently and collaboratively in a team environment
• Self-starter with strong initiative and a proactive approach to problem-solving

Why You Might Stand Out

• A strong interest in relationship marketing and understanding of industry trends and competitive landscape
• Experience working in fast-paced, deadline-driven environments
• Demonstrated ability to manage multiple priorities while maintaining accuracy and quality
• A collaborative mindset with the ability to influence and partner across diverse teams

About Epsilon

Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. We provide marketers from the world’s leading brands the data, technology, and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice:

• 1 View of their universe of potential buyers
• 1 Vision for engaging each individual
• 1 Voice to harmonize engagement across paid, owned, and earned channels

Epsilon’s comprehensive portfolio of capabilities bridges the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold patents for proprietary technology, including real-time modeling languages and consumer privacy advancements. Epsilon has been consistently recognized as industry-leading by Forrester, Adweek, and the MRC.

Our pillars—People centricity, Collaboration, Growth, Innovation, and Flexibility—guide our culture and decisions. Our values—Act with integrity, Work together to win together, Innovate with purpose, Respect all voices, and Empower with accountability—shape how we create value for clients, employees, and consumers.

Benefits

• Flexible time off (FTO) and 15 paid holidays
• Paid sick time
• Parental/new child leave, childcare & elder care assistance, adoption assistance
• Comprehensive health coverage (medical, dental, vision)
• 401(k) retirement plan
• Tuition assistance
• Commuter benefits
• Professional development and employee recognition programs
• Charitable donation matching
• Health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Pay

Compensation Range: USD $56,000.00 - USD $84,000.00/Annually. Compensation will be determined based on skills, qualifications, and experience of the applicant along with the requirements of the position.