Associate, Client Success

About the role

The successful candidate will possess a unique combination of creative thinking, strong communication skills, strategic aptitude, and exceptional attention to detail with the ability to execute effectively. We're looking for someone with a unique blend of business and technical savvy, a big-picture vision, and the drive to turn that vision into reality. This diverse role requires a natural ability to multitask in a dynamic, fast-paced environment.

Requirements

• Analyze large datasets to uncover valuable insights and translate consumer data into compelling, actionable stories for clients.
• Create engaging client presentations (PowerPoint, Keynote, Prezi, etc.) and confidently present findings and recommendations to executive audiences.
• Communicate professionally and responsively with clients, managing email correspondence promptly, thoroughly, and with exceptional organization.
• Travel to client sites as needed (typically 1–2 trips per month, lasting 2–3 days) to strengthen relationships and support account success.
• Collaborate cross-functionally with Sales, Operations, Engineering, Product, and Customer Support to deliver an exceptional client experience.
• Thrive in a fast-paced environment by taking initiative, staying organized, and adapting quickly to new challenges.

Qualifications

• Excellent communication skills – written, verbal, presentation and social
• Organized and able to multitask in a rigorous environment
• An eye for design and aesthetics
• Capability to merge data analytics with storytelling to cultivate desired outcomes
• Tenacity and a strong work ethic
• Appreciation for the importance of details
• Ability and willingness to travel to visit clients as needed to foster relationships
• Previous experience in customer support or customer service roles is preferred