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Jobs · OTHR · New York

Associate Client Advocate - Benefits Admin (Hybrid)

NFP, an Aon company · Plainview, NY · 4 days ago
On-siteOTHR$40k–$44k/yrFull-time

Summary of the Role

Associate Client Advocate supports the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. Assists clients and employees with benefit inquiries, eligibility issues, enrollments, and COBRA administration, while partnering with carriers and internal teams to ensure accurate service and plan management.

Essential Duties And Responsibilities

  • Maintains documentation in Salesforce
  • Reviews EDI reports
  • Supports benefits-related projects and the integration of enrollment processes
  • Maintains documentation in Salesforce
  • Supports client COBRA administration if vital
  • Answers client emails that are filtered through the benefit administration email address
  • Affords assistance to employees with eligibility issues and specific employee requests
  • Reviews weekly EDI Feed Error Reports for assigned clients
  • Logs all emails, calls and tasks into Salesforce Knowledge

Knowledge, Skills And/or Abilities

  • Excellent verbal and written communication skills
  • Detailed oriented; ability to multi task
  • Ability to thrive in a fast-paced and fast-paced environment
  • Ability to learn quickly and apply to learnings work
  • Working knowledge of Medical, Dental, Vision Health and Flexible Spending Accounts required

Education And/or Experience

  • Four years of college or university degree or equivalent experience
  • Two or more years of health insurance experience preferred
  • Benefit Administration and call center experience a plus
  • Experience with HRIS and online benefit enrollment systems
  • Excellent communication, interpersonal, organizational and project management skills
  • Ability to work perform well under pressure in a fast paced environment
  • Ability to work autonomously, while recognizing team goals

Certificates, Licenses, Registration

  • NYS Life, Accident and Health License

What We Offer

  • Competitive salary
  • PTO & paid holidays
  • 401(k) with match
  • Exclusive discount programs
  • Health & wellness programs

Benefits

  • Actual base salary offered will be determined on a case-by-case basis
  • Performance-based incentives

Company Culture

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

Equal Opportunity Employer

NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.

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