Associate Client Advocate - Benefits Admin (Hybrid)

Posting Description Description Who We Are NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com. Summary of the Role: Associate Client Advocate supports the administration of employee benefit programs, including health, dental, life, disability, and FSA plans. Assists clients and employees with benefit inquiries, eligibility issues, enrollments, and COBRA administration, while partnering with carriers and internal teams to ensure accurate service and plan management. MMaintains documentation in Salesforce, reviews EDI reports, and supports benefits-related projects and the integration of enrollment processes.Requires strong customer service, communication, organizational skills, and knowledge of employee benefits and HRIS platforms. Essential Duties And Responsibilities Assists in the daily administration of health and welfare plans for clients; Includes medical, dental, life and disability plans; Works closely with internal partners, clients and external vendors each day to do soLeads and participates in multiple assigned projects related to well-being and social services including online enrollment system implementationsClient COBRA administration if vitalAnswer client emails that are filtered through the benefit administration email addressAssist employees with eligibility issues and specific employee requestsReview weekly EDI Feed Error Reports for assigned clientsLog all emails, calls and tasks into Salesforce Knowledge, Skills And/or Abilities Excellent verbal and written communication skillsDetailed oriented; ability to multi taskAbility to thrive in a fast-paced and fast paced environmentAbility to learn quickly and apply to learnings work.Working knowledge of Medical, Dental, Vision Health and Flexible Spending Accounts required Education And/or Experience Four years of college or university degree or equivalent experience2 or more years of health insurance experience preferredBenefit Administration and call center experience a plusExperience with HRIS and online benefit enrollment systemsExcellent communication, interpersonal, organizational and project management skillsAbility to work perform well under pressure in a fast paced environmentAbility to work autonomously, while recognizing team goals Certificates, Licenses, Registration NYS Life, Accident and Health License What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000 – $44,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer. 2586407