Associate Claims Manager - Professional Liability (Dental)

About the role

Counterpart is a management and professional liability insurance platform dedicated to helping companies align the risks and incentives of creating great organizations. As a Claims Manager, you will play a crucial role in managing and resolving claims efficiently and effectively.

Responsibilities

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you.
• Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution.
• Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers (underwriters).
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards.
• Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you.
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems.
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.

Requirements

• At least 5 years of professional experience, with at least 3 years of experience litigating or managing dental professional liability claims.
• Previous carrier experience is a plus.
• Bachelor's degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
• Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed.
• High level of personal initiative and leadership skills.
• Exceptional time management, problem solving and organizational skills.
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.).
• Additional familiarity with Google Docs Editors suite is a plus.
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
• Strong communication skills, both verbal and written.
• Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).

Qualifications

• Entrepreneurial, willing to experiment, embrace new technology, try new things.
• Comfortable with ambiguity and rapidly changing priorities.
• Takes ownership of projects, deadlines, functions, calendars, and destiny.
• Communicates directly and with clarity.
• Works cross-functionally.

Skills

• Proficiency in Microsoft Office products (Word, Excel, etc.).
• Additional familiarity with Google Docs Editors suite.
• Experience with data collection and analysis.
• Ability to work in a paperless claims environment.
• Strong problem-solving and decision-making skills.
• Excellent communication skills.

Benefits

• Stock Options
• Health, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Parental Leave
• Unlimited Vacation
• Home Office Allowance
• Wellness Stipend
• Book Stipend
• Professional Development Reimbursement
• No Working Birthdays
• Charitable Contribution Matching

Pay

The estimated pay range for this role is $120,000 to $160,000. Base salary is determined by a variety of factors, including but not limited to, market data, location, internal equitability, and experience.

Schedule

This role is full-time and works remotely.