Associate Business Process Analyst, CS Transformation

Job Description

The Business Process Analyst within CS Transformation acts as a foundational architecture lead responsible for diagnosing, blueprinting, and optimizing end-to-end operational workflows. The role exists to manage process engineering streams across high-visibility, large-scale projects, translating unstructured or siloed practices into documented, highly scalable future-state operating models. By focusing purely on continuous business improvement separate from dedicated tech ownership, this role bridges business capability gaps and aligns daily CS operations with enterprise strategic goals.

Role & Responsibilities

• As-Is Process Auditing & Comprehensive Mapping (25%): Leads discovery, observation, and alignment sessions with cross-functional CS stakeholders to diagnose and systematically map out complex, unstructured current-state workflows into standardized visual diagrams (e.g., Lucidchart/Visio), clarifying dependencies and identifying friction points.

• Future-State Re-Engineering & Strategic Blueprinting (20%): Designs, models, and architectures optimized future-state ("to-be") business models and automated workflows. Conducts process innovation workshops to eliminate redundant manual steps, lower transaction toil, and guarantee organizational scalability.

• Large-Scale Project Framework & Workstream Management (15%): Manages process development milestones within the broader Transformation portfolio. Identifies cross-project dependencies, tracks timeline operational risks, and proactively manages process adjustments to keep major strategic transformations on track.

• Elicitation & Standardization (10%): Translates high-level business goals into precise functional requirement criteria, rules, and process scoping parameters. Partners closely with business owners to manage formal requirement prioritization and secure structured project scope validation.

• Change Enablement & Standard Operating Procedures (SOPs) (10%): Partners with operational teams to formulate operational transition maps, updates standardized documentation/SOP repositories, designs training guidelines, and coordinates operational support to ensure successful business adoption.

• Operational Performance Metrics & Business Cases (10%): Defines and reports on baseline operational metrics and target KPIs for process performance. Quantifies transformation impact (e.g., cycle time reduction, capacity unlocked) to justify priorities and prove continuous improvement value.

• Cross-Functional Collaboration & Inter-Department Alignment (10%): Interfaces seamlessly with the separate, newly carved-out Technology domain, providing them clean, validated business processes to guide development, while establishing unified relationships across CS sub-units.

Requirements

• Bachelor's Degree: Business Administration, Operations Management, Business Analytics, Information Systems, or a related field.

• 1-3 years of professional experience working explicitly in business process mapping, continuous operational improvement, business process modeling, or enterprise business transformation frameworks.

• High proficiency in advanced process diagramming tools (e.g., Lucidchart, Visio).

• Demonstrated expertise documenting complex cross-functional business requirements.

• Experience analyzing data metrics to establish process baseline values (Excel, Tableau, Domo).

• Outstanding organizational communication and workshop moderation abilities.

Skills

• High proficiency in advanced process diagramming tools (e.g., Lucidchart, Visio).

• Demonstrated expertise documenting complex cross-functional business requirements.

• Experience analyzing data metrics to establish process baseline values (Excel, Tableau, Domo).

• Outstanding organizational communication and workshop moderation abilities.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.

• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

• Generous Paid Time Off and Paid Parental Leave programs.

• Company paid Life and Disability benefits.

• Flexible Spending Account.

• Employee Assistance Programs.

• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.

• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.

• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles.

• Weekly catered breakfast and lunch.

• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING

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