Business Process Analyst

Position Summary

As a Business Process Analyst, you will play a key and collaborative role in the delivery of powerful data-driven products that support 32BJ Health Fund’s mission of providing high-quality and low-cost healthcare to its union members. The Business Process Analyst will be responsible for identifying, implementing, and supporting Health Fund business operations projects and processes for automation.

Primary Duties and Responsibilities

• Solicit, review, analyze, create, and upkeep business requirements documentation
• Build strong working relationships with other team members, vendors, and stakeholders
• Evaluate, ideate, develop, and implement/improve Health Fund existing processes and/or systems using your experience with SQL and/or other programming languages
• Engage vendors, stakeholders, and other teams/departments to manage risks and timely resolution of issues
• Monitor and track multiple project and associated tasks simultaneously in a rapidly changing environment
• Analyze and interpret data to identify operational trends, patterns, and quality opportunities for improvement or new processes
• Perform data validation, quality review, create test cases, and perform UAT
• Work collaboratively with business and support leads to map out and document project process (business requirements documents, AS-IS & TO-BE workflows, Data Flow diagrams, Solution Design Specifications, test plans, test cases, policies and procedures, job aids, etc.)
• Identify and document progress updates, issues logs, and other tools to ensure project runs smoothly
• Provide operational support to teams for ad hoc projects, as needed, to ensure project deliverables are met
• Support the implementation and maintenance of Data Governance policy requirements and standards for data and data systems within your domain
• Create clear documentation (user guides, quick starts, schemas, and data dictionaries) of established data structures and use cases

Qualifications

• Bachelor’s degree or equivalent experience
• 2+ years of full-time experience or demonstrated accomplishments in identifying processes and projects for improvement, leading requirements gathering & validation, and writing functional & non-functional business requirements
• Prior experience with data warehousing projects and SDLC; experience with data migration projects from on-prem to cloud is highly desirable
• Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; Expert proficiency in Excel
• Proficiency with Structured Query Language (SQL); SQL Server Management Studio
• Proficiency with using dashboards software such as Tableau, QlikView, or Power BI
• Knowledge of Microsoft Dynamics CRM Platform is preferred