Business Process Analyst

Located in Twin Cities, Minnesota. Contract position. Onsite. Applicants must be authorized to work in the U.S. in accordance with applicable law. This position is not eligible for employer-sponsored work authorization now or in the future.

About the role

This role supports Global Capital Equipment service organization by partnering cross-functionally to ensure compliance, strengthen and simplify processes and drive continuous improvement where it matters most. Working under the direction of process owners, project leads, and Quality partners, the business process analyst will translate business and quality needs into improved process and system designs.

Responsibilities

• Support current-state and future-state process mapping for global service processes, including identification of pain points, control gaps, handoffs, exceptions, and improvement opportunities.
• Gather, analyze, and document business, user, and quality requirements in partnership with process owners, Quality, subject matter experts, regional teams, and Systems/IT partners.
• Translate approved needs into structured deliverables such as process maps, requirements documents, user stories, acceptance criteria, traceability records, decision logs, and implementation plans.
• Support gap assessments, root-cause analysis, risk discussions, and solution evaluations related to service record accuracy, traceability, process controls, and consistent execution.
• Assist with change impact assessments, stakeholder communications, training inputs, job aids, work-instruction updates, deployment readiness