Associate Analyst Control Systems Operations

Job Summary

Support Control Center operators from Control Systems Operations center. Once fully qualified, will support a 24/7 operation as part of a shift rotation. Support includes monitoring and troubleshooting of two proprietary SCADA connected control systems, network infrastructure, hardware monitoring, web services, and clients on an isolated Windows domain. Team supports datacenter with installation of servers, workstations, network infrastructure, wiring and patch panels, and monitoring support systems for communications, electric power, and fire suppression systems.

Essential Functions

• Follow a training and development program for Operations Support Analysts
• Assess Real-Time system status and equipment failures and coordinate repairs/replacement with appropriate vendors and users.
• Monitor and troubleshoot telemetry connections with field-located SCADA endpoints
• Monitor, test, and manage Control Center data links with ERCOT, SIGE, and other entities
• Perform physical security access control and visitor management in accordance with procedures
• Install/remove Control Center OT equipment, cabling, and systems per System Owner requests
• Support Control Center physical plant maintenance plans with vendor assistance
• Coordinate work activities with other user and /or support organizations related to EMS/ADMS interfaces (e.g., Information Systems, Substation Engineering, Substation Operations and Telecommunications, etc.).
• Perform/execute first level administration tasks for EMS/ADMS computers and related infrastructure systems.
• Observe all company safety procedures when performing installation, repair, maintenance, and testing responsibilities.

Education

Bachelor degree in fields of Technology, Engineering, Computer Science, or Business Operations. OR Associates degree or certification from 2 year technical program in fields of Technology, Engineering, Computer Science with 2+ years experience in dispatch, data center, or Control Center.

Experience

• Able to understand SCADA protocols and RTU communication.
• Knowledge of computer troubleshooting, use of remote sessions for technical support.
• Knowledge with system monitoring tools to analyze hardware status, network activity, user activity a plus

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution