Associate Account Manager, Programmatic/DSP (Remote)

The Role

Associate Account Managers at PulsePoint are the foundation of our client services team. This is an entry point into a technically demanding, post-sales environment where you will learn the full campaign lifecycle from the ground up. Every AAM will own client accounts. When that happens depends on your background, readiness, and the needs of the business. It could come in your first few months or further into the track, but it is always the direction you are heading.

The Rocket Program

The Rocket Program is PulsePoint's structured development track for Associate Account Managers. It is a performance-based growth path with defined check-in points every six months, designed to take you from onboarding and foundational training all the way to full account ownership and promotion to Account Manager. You won't just grow in title: your compensation grows with you at every Rocket Jump.

What You'll Be Doing

• Client Relationship Management
• Support Account Managers in day-to-day client communication and post-sale requests
• Participate in client kick-off calls, campaign check-ins, and business reviews
• Take on direct client ownership as readiness and business need align
• Campaign Operations & Technical Execution
• Assist with pixel coordination, asset gathering, and campaign launch checklists
• Partner with Campaign Management and Platform Solutions to monitor delivery, pacing, and performance against client KPIs
• Support monthly campaign and Salesforce audits
• Learn to identify and communicate platform, reporting, and data discrepancies to internal teams and clients
• Analytics & Reporting
• Build familiarity with LIFE Report Builder, Tableau, DCM, and other analytics platforms
• Aid in generating and scheduling campaign and NPI-level reporting per client requirements
• Develop the ability to troubleshoot reporting discrepancies and escalate with context
• Client Documentation, Revenue, & Billing Support
• Support monthly billing workflows including pulling delivery data and reconciling against IOs
• Aid in DUAs, FIAs, TPAs, and legal paperwork as needed
• Cross-Functional Learning & Collaboration
• Sit embedded with Campaign Management, Platform Solutions, Data Analytics, and Operations
• Build a thorough understanding of the PulsePoint product suite to support upsell and cross-sell opportunities over time

Requirements

• Experience: 1+ years in an Account Management, Campaign Management, Customer Success, or digital media role
• Prior roles such as Sales Planner, Account Coordinator, or Client Services Manager at a digital vendor or media agency are a strong fit
• BA/BS in Business, Advertising, Marketing, or a related field preferred but not required
• Healthcare/pharma industry experience is a plus, not a requirement
• Technical Skills: Some exposure to programmatic advertising: DSP platforms (TTD, DCM/CM360), verification tools (DoubleVerify, IAS), or insertion order management
• Familiarity with analytics and reporting tools such as Tableau, Looker, Google Analytics, or Adobe Analytics
• Comfort working in Salesforce or similar CRM tools is a plus
• Eagerness to develop technical fluency in tagging, pixel implementation, and data troubleshooting on the job

Competencies

• Eager to learn: you come in ready to absorb, ask questions, and grow fast
• Detail-oriented with strong organizational skills across multiple workstreams
• Clear communicator who can translate complex topics for different audiences
• Resourceful and independent: you find answers before asking and come with solutions, not just problems
• Collaborative by default: you thrive working across teams and functions
• Curiosity about AI: you are actively exploring how AI tools can make you more effective and are eager to bring that mindset into a fast-moving environment

Location & Hours

Full-time remote; East Coast locations and hours preferred, or Hybrid if preferred (Newark, NJ: 283-299 Market Street, 4th Floor).

Work hours: 9:00 AM to 6:00 PM EST.

Compensation

We offer a competitive starting compensation package, with structured increases built directly into the Rocket Program. As you advance through each stage, your comp grows with you. Starting base salary: $70,000

Bonus eligibility and incentive plans unlock as you progress through the Rocket Program