Associate Account Manager II - Large Group

About the role

Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

Responsibilities

• Works with others within work team to obtain and share basic information.
• Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them.
• Adapts to change, challenges, and feedback with moderate guidance.
• Responds to the needs of others to support completion of routine work tasks.
• Follows detailed, daily instructions to complete routine tasks with moderate supervision.
• Collaborates with others within ones team to address routine and some non-routine task issues; communicates status and escalates more complex issues.
• Adheres to established priorities, deadlines, and expectations.
• Supports a positive customer experience and market turnaround expectations by:
• Building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities;
• Following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns;
• Completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies;
• Partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision;
• Providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

Requirements

• High School Diploma or GED, or equivalent AND minimum one two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.
• Disability Insurance License (Washington) within 3 months of hire
• Health Insurance License (Oregon) within 3 months of hire

Qualifications

• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.

Skills

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Benefits

Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Pay

$29.08 - $37.6 / hour

Schedule

Full-time