Associate Account Manager

About the role

Swoop is seeking an Associate Account Manager, who will be a key member of our Client Services team, supporting the Account Manager and partnering closely with the Sales team, pharma clients, and internal cross-functional teams to help ensure successful campaign execution and account support.

Responsibilities

• Build and maintain strong working relationships with internal teams including Sales, Ad Operations, Product, Marketing, and other cross-functional partners to support account needs and campaign execution.
• Partner closely with the Account Manager to keep internal stakeholders aligned on timelines, priorities, deliverables, and next steps.
• Help coordinate communication and handoffs between Sales, Client Services, and operational teams to support accurate and timely campaign launches and delivery.
• Support the Account Manager in day-to-day client communication, including follow-ups, status updates, meeting preparation, and recap documentation.
• Participate in client calls, account check-ins, and review meetings as needed, while the Account Manager remains the primary post-sale point of contact.
• Help ensure clients and partners receive timely responses, clear communication, and a high level of service.
• Support the successful setup, delivery, and optimization of advertising campaigns utilizing Swoop’s proprietary data and technology platform.
• Monitor campaign progress and assist in troubleshooting issues, escalating risks and blockers to the Account Manager and internal teams as needed.
• Help ensure campaigns are delivered accurately, on time, and in line with client expectations.
• Track account and campaign metrics and prepare regular reports on account status, delivery, and performance.
• Maintain accurate and up-to-date records and internal account documentation.
• Support revenue management through reporting, pacing visibility, and accurate account-level tracking for leadership and internal teams.
• Participate in strategic planning discussions by gathering information, preparing materials, and contributing observations and recommendations.
• Support account reviews and internal planning conversations to help identify needs, risks, and opportunities for improved client service and campaign performance.
• Collaborate with the Account Manager and broader team to help align execution against account goals.
• Manage timelines, follow-ups, trackers, and internal action items across multiple accounts and priorities.
• Demonstrate strong attention to detail, accountability, and follow-through with both internal teams and clients.
• Contribute positively to team collaboration and help maintain a solutions-oriented approach in a fast-paced environment.

Qualifications

• 1-3 years of experience in digital advertising, programmatic advertising, account management, client services, campaign coordination, or a similar support role.
• Exposure to digital campaign execution, reporting, or client support in a client-facing or cross-functional environment.
• Strong working knowledge of Microsoft Office, particularly Excel.
• Familiarity with the programmatic ecosystem, including ad-verification tools and DSPs, is a plus.
• Strong organizational, analytical, written, and verbal communication skills.
• Excellent attention to detail and strong follow-through.
• Ability to thrive in a fast-paced, evolving environment while managing expectations internally and externally.
• Collaborative, flexible, motivated team player with a positive, solutions-oriented attitude.

Pay

The Pay Range For This Role Is 75,000 - 85,000 USD per year (Remote (United States))