Associate Account Manager

Duties And Responsibilities

• Develop and maintain long-term relationships with customers
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate or assist in the resolution of customer problems or concerns
• Proactively present site enhancement ideas to existing customers
• Identify and pursue opportunities to sell ancillary services
• Generate referrals from existing client base and communicate with Business Developer
• Take accurate estimates and takeoffs for both new and existing clients as needed
• Manage service delivery to the specified scope of work
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
• Perform additional duties as assigned by the Branch Manager

Education And Experience

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
• 1 year of supervisory experience in the landscape or service industry

Physical Demands/Requirements

• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
• Combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
• Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services
• Ability to travel by car, train, and plane
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment

• Works both indoors and outdoors
• Attends branch stretch and flex 3-4 days per week
• Field-based position, a combination of office and customer-facing

Compensation

Pay Range: $65,000 - $70,000

Benefits

• Medical, dental, and vision insurance
• Ancillary and voluntary products
• 401k savings plan with employer contributions
• 6 to 9 company paid holidays per year
• Vacation and/or sick leave
• Tuition reimbursement
• Potential variable pay opportunities based on position and performance

Additional Information

BrightView offers a suite of health, wellness, and financial benefits to full-time team members. This job description is subject to change at any time.