Associate Account Manager

About the role

Role Summary
Fanatics Collectibles is seeking an Associate Account Manager to support and grow our NA Retail business across a portfolio of emerging and non-traditional retail accounts. This role reports to a Director of Retail or NA Retail Account Manager and is designed for an early-career sales professional looking to develop foundational skills in account management, analytics, retail operations, and channel development.

Role Overview
This role is divided into two key areas of focus: (1) Retail Account Setup, Listings and Analytics (approximately 40% of the role), which involves building and maintaining the operational foundation that enables our retail partners to sell effectively; and (2) Account management and development (approximately 60% of the role), which covers professional team accounts, emerging sports-adjacent accounts, and energy channel doors — areas with strong growth potential as Fanatics Collectibles expands its retail footprint to convert more fans to collectors.

The ideal candidate is highly organized, detail-oriented, and eager to learn the mechanics of B2B retail sales. A passion for sports, culture, and collectibles is a strong cultural fit. This is an in-office role based in New York City.

Responsibilities

• Retail Account Setup, Listings and Analytics (~40%)
• Own the setup and maintenance of retail account listings across FC Pro and relevant retailer databases, ensuring accurate product information, pricing, and pack configurations.
• Cook up and coordinate with internal teams (Sales Ops, Trade Strategy, IT) to ensure new accounts are properly onboarded and listed ahead of key product launches.
• Manage and update retailer database entries, including EDI setup, product SKU assignments, and sell sheet distribution.
• Track listing accuracy and proactively resolve discrepancies or gaps that could impact sell-through.
• Support price and pack creation for retail partners, coordinating review and approval processes to ensure timely delivery to account managers.
• Account Development (~60%)
• Manage and grow a defined portfolio of professional team accounts (e.g., pro team stores, stadium retail), serving as the primary point of contact for day-to-day sales activity and account support.
• Identify, qualify, and onboard emerging sports-adjacent accounts — including non-traditional retail doors with strong collector audiences — to expand Fanatics Collectibles’ retail distribution.
• Develop and manage relationships within the energy channel (e.g., convenience, specialty energy retail doors), driving product education, sell-in, and replenishment.
• Leverage FC Pro and SalesForce to manage account activity, track performance, and communicate key programs and product releases to assigned accounts.
• Collaborate with Senior Account Managers and the Head of NA Retail to align on account priorities, promotional strategies, and sell-through goals.
• Monitor market trends and competitive dynamics within assigned channels to surface insights and opportunities to the broader team.
• Prepare and present business reviews and account performance updates for internal stakeholders.

Ideal Candidate

• 1–3 years of work experience in sales, account management, retail operations, or a related field; internship or co-op experience in a relevant industry will be considered.
• Consumer products, specialty retail, or sports/entertainment industry experience preferred.
• Knowledge of or passion for trading cards, collectibles, or sports culture is a meaningful advantage.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Detail-oriented and process-driven, with a high degree of accuracy in data entry and account management tasks.
• Must be detail oriented, highly organized, and maintain both a sense of urgency & good attitude in day-to-day operations and workflows.
• Sense of urgency, good attitude and work ethic, quick learner.
• Strong interpersonal and communication skills (written/oral) with proven ability to succeed in a team environment and work collaboratively with all internal stakeholders.
• Strong computer skills in Word, Excel, and PowerPoint essential; familiarity with SalesForce or other CRM tools is a plus.
• Must be based in or willing to relocate to New York City; in-office presence required.