Associate Account Manager

About the role

This role is ideal for someone who is energized by relationship-building, thrives in fast-paced environments, and is excited to support surgeons, clinical teams, and customers in the field.

Responsibilities

• Play a hands-on role supporting customer accounts, driving product adoption, assisting with clinical education and training, and helping expand our presence within key healthcare systems and hospitals.
• Ensure the health of our current customers within the region, and ensure the initial success of new customers.
• Run our trade show playbook and represent Arbutus at events, lead on-site hospital implementations to ensure high utilization from day one, maximize account penetration by helping to sell additional products, and leverage relationships to obtain referrals to new accounts.
• Serve as the educational expert for Arbutus Medical's target procedures, lead on-site product implementations within your region under the direction of the Regional Sales Manager, ensuring users are confident and successful with Arbutus products from day one.
• Support new account launches end-to-end: training clinicians and sales reps, building key contact lists, stocking shelves, supporting cases, securing POs, setting up Arbutus as an approved vendor, and resolving supply issues on the ground.
• Drive ongoing product utilization at accounts post-implementation, gather field feedback from customers and reps to improve training materials and implementation processes, and lead the annual residency turnover playbook each June/July, owning session organization across all current customers and executing cadaver training on the day.
• Support the Regional Sales Manager by preparing sales materials, supporting presentations, and leading deals as directed, maintaining CRM accuracy by tracking leads, opportunities, and sales activity, and supporting pipeline reporting.
• Coordinate meetings, demos, and customer follow-ups to keep the sales pipeline moving, support key accounts with scheduling, quoting, and order coordination, and deepen clinical engagement through nurse refresher training programs and in-person resident check-ins, gathering product feedback and identifying improvement opportunities along the way.
• Own account health monitoring across all products and accounts in the region, flagging risks and recommending strategy to the Regional Sales Manager, own stock-out monitoring and communication, categorizing root causes and supporting resolution, and plan, organize, and attend industry trade shows and conferences within the region, managing event logistics, including booth setup, shipping, and materials, driving lead generation at the booth, route leads to the Regional Sales Manager, and personally follow up where appropriate.
• Capture product feedback from attendees to share with the New Product Development team, actively gather real-time customer feedback ("utterances") in the field, document each customer interaction and share observations with the entire team, and pull information back to the New Product Development team to drive innovation.

Qualifications

• Valid driver's licence and passport.
• Ability to travel over 70% of your work year, ideally located within 30 mins of an international airport.
• Comfort working in-person in medical/surgical environments.
• Proficiency with word processing and presentation software.

Skills

• Account management and relationship-building skills.
• Strong communication and interpersonal skills.
• Ability to work in fast-paced, constantly changing environments.
• Experience with medical devices and procedures.
• Ability to work independently and manage multiple tasks simultaneously.

Benefits

Competitive salary (budgeted base salary of $55,000 - $70,000) with uncapped commissions (on target an additional $16,000+).

Flexible working hours and work-from-home arrangements.

Extended health benefits.

Professional development funding.

A purpose-driven workplace with passionate teammates who want to help patients and make a positive difference in the world.

Pay

$55,000 - $70,000 budgeted base salary with uncapped commissions (on target an additional $16,000+).

Schedule

Flexible working hours and work-from-home arrangements.