Assoc Technical Trainer

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About the role

The Associate Technical Trainer supports the Training Team at UtiliQuest, LLC, a leading provider of quality underground utility damage prevention. The position is based in Northern Virginia.

Responsibilities

• Conduct engaging and informative training sessions for new and existing field technicians on utility locating techniques, equipment operation, and safety protocols through in-person and virtual platforms.
• Follow department standards and outlines for virtual and field training sessions while implementing adult learning techniques.
• Organize and facilitate hands-on training sessions to reinforce theoretical knowledge and enhance practical skills.
• Provide constructive feedback and guidance to technicians during practical exercises.
• Collaborate with subject matter experts to develop and update training materials, ensuring they align with industry standards and company policies.
• Provide support and assistance to training participants, addressing questions and concerns during and after training sessions.
• Collaborate with the Training Manager to ensure participant needs are met, enhancing the overall training experience.
• Provide one-on-one coaching and support to employees requiring additional assistance with guidance by the Manager Technical Training.
• Demonstrate competent technical expertise in utility locating techniques, equipment, and industry standards.
• Act as a resource for field technicians, providing guidance on complex issues and troubleshooting technical challenges.
• Stay current with emerging technologies in the utility and construction industry.
• Assist in the maintenance and enhancement of training programs for field technicians by communicating any issues or inconsistencies to the Technical Training Manager.
• Participate in skill development tools with Training Manager guidance.
• Demonstrate adherence to all safety directives and policies as a role model.
• Absorb and implement training and safety programs.
• Provide recommendations for enhancements based on audits and firsthand observations to continuously improve program effectiveness.
• Report any issues or obstacles hindering learner success to the Technical Training Manager and relevant members of the Operations team.
• Gather feedback from trainees to continuously improve training programs.
• Collect feedback from technicians and participants, using it to continuously improve training content, delivery methods, and overall participant satisfaction.
• Collaborate with the Technical Training Manager to improve personal performance of virtual and field training.

Requirements

• A High School Diploma or GED required.
• Three (3) or more years of experience locating underground utilities and/or combination of related experience required.
• Strong communication, interpersonal, and group and leadership skills.
• Demonstrates high safety standards.
• Good knowledge of industry standards/field practices.
• Able to use all current locating equipment.
• Ability to project professionalism during instruction.
• Capable of managing online classroom environments to optimize learning for all participants.
• Ability to learn new systems and software related to the role.
• Ability to assist with light technical issues and troubleshoot as needed.
• Strong understanding of Google and Office Suites and general computer knowledge.
• Able to travel to provide field instruction 15-30% of the time.

Qualifications

• Highly organized with the ability to prioritize multiple tasks, while delivering quality instruction to new and experienced field technicians.
• Competent technical expertise in utility locating techniques, equipment, and industry standards.
• Adherence to all safety directives and policies as a role model.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage online classroom environments.
• Knowledge of industry standards and field practices.
• Proficiency in Google and Office Suites.
• Ability to troubleshoot technical issues.

Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

Pay

The wage range for Assoc Technical Trainer is $24.00 - $32.00.