Assoc Mgr,Practice Mgt
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
About the role
The Associate Practice Manager leads and manages operations at a single primary care clinic location in accordance with company values and standards. You will supervise clinical and non-clinical team members, support operational initiatives, drive your team toward achieving patient satisfaction and clinical outcomes, and ensure the clinic runs smoothly and efficiently on a daily basis.
Responsibilities
- Hire, train, supervise, coach, mentor, and manage a multi-disciplinary team of 15+.
- Ensure the center is a Great Place to Work, fostering team engagement and demonstrating company Values and Service Behaviors.
- Maintain smooth and safe daily clinic operations, including staffing, coverage for call-offs or PTO, and adherence to Standard Operating Procedures.
- Deliver an unmatched patient experience and provide service recovery as needed.
- Drive results for patients in Oak Street Health's care model by ensuring standard meetings, huddles, and best practices for preventive care are followed.
- Support the clinical and service team in achieving patient experience, clinical outcomes, and team member experience metrics.
- Lead the implementation of in-clinic operational initiatives, including training the team on new workflows.
- Oversee efficient patient scheduling processes.
- Manage clinical and community areas, handle building-related issues with the Facilities team, and serve as the point of contact for the alarm monitoring company.
- Use Oak Street Health's proprietary software, reporting systems, and EMR to monitor task and workflow completion.
- Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad, making collaborative decisions that support patients, the team, and center profitability.
- Perform other duties as assigned.
Requirements
- 2 or more years of experience in a supervisory role.
- Ability to work flexible hours, including occasional evenings.
- Proficient PC skills.
- US work authorization.
Qualifications
- Strongly Preferred:
- Bachelor's or Master's Degree in a related field.
- 5 or more years of experience in a supervisory role within a clinical setting.
- Fluency in Spanish or other languages spoken by the communities served.
- Experience successfully driving teams toward metric achievement.
- Experience with Google Suite.
- Other Skills:
- Passion for mentorship and team development.
- Ability to foster a collaborative, patient-centric culture focused on results and team well-being.
- Problem-solving orientation with a focus on identifying and addressing process gaps.
- Flexible and positive attitude, comfortable with ambiguity.
- Proactive and adaptable working style, able to handle competing priorities independently.
- Impeccable judgment and maturity.
- Supportive attitude toward an older adult patient population.
- Ability to handle confidential information with discretion.
Schedule
- Full-time.
- 40 hours per week.
Pay
The typical pay range for this role is $46,988.00 - $102,000.00 annually. The actual base salary offer will depend on factors such as experience, education, and geography. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range.
Benefits
This full-time position is eligible for a comprehensive benefits package, including:
- Medical, dental, and vision coverage.
- Paid time off.
- Retirement savings options.
- Wellness programs and other resources.
Additional details about available benefits are provided during the application process and on Benefits Moments.