Assoc Mgr,Practice Mgt

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the role

The Associate Practice Manager leads and manages operations at a single primary care clinic location in accordance with company values and standards. This role supervises clinical and non-clinical team members, supports operational initiatives, drives the team toward achieving patient satisfaction and clinical outcomes, and ensures the clinic runs smoothly and efficiently on a daily basis.

Responsibilities

• Hire, train, supervise, coach, mentor, and manage a multi-disciplinary team of 15+.
• Ensure the center is a Great Place to Work, fostering team engagement and demonstrating company Values and Service Behaviors.
• Oversee daily clinic operations to ensure smooth, safe, and efficient functioning, including staffing, coverage for call-offs or PTO, and adherence to Standard Operating Procedures.
• Deliver an Unmatched Patient Experience and provide service recovery as needed.
• Drive results for patients in Oak Street Health's care model by ensuring adherence to standard meetings, huddles, and best practices for preventive care.
• Support the clinical and service team in achieving patient experience, clinical outcomes, and team member experience metrics.
• Lead the implementation of in-clinic operational initiatives, including training the team on new workflows.
• Ensure efficient execution of patient scheduling processes.
• Oversee clinical and community areas, handle building-related issues in partnership with the Facilities team, and serve as the point of contact for the alarm monitoring company.
• Use Oak Street Health's proprietary software, reporting systems, and EMR to monitor task and workflow completion.
• Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad, making collaborative decisions that support patients, the team, and center profitability.
• Perform other duties as assigned.

Requirements

• 2 or more years of experience in a supervisory role.
• Ability to work flexible hours as needed, with occasional evenings.
• Proficient PC skills.
• US work authorization.

Qualifications

• Strongly Preferred:
  • Bachelor's or Master's Degree in a related field.
  • 5 or more years of experience in a supervisory role within a clinical setting.
  • Fluency in Spanish or other languages spoken by people in the communities we serve, where necessary.
  • Experience successfully driving teams toward achievement of metrics.
  • Experience with Google Suite.
• Preferred Skills:
  • Passion for mentorship and team development.
  • Ability to drive a collaborative, patient-centric culture focused on results for current and new patients while fostering a Great Place to Work.
  • Problem-solving orientation with eagerness to identify process gaps and implement practical solutions.
  • Flexible and positive attitude, comfortable with ambiguity.
  • Proactive and adaptable working style, able to cover tasks as they arise and make independent decisions regarding competing priorities.
  • Impeccable judgment and maturity.
  • Supportive attitude toward our patient population of older adults.
  • Able to handle confidential information with discretion.

Schedule

• Full time.
• Anticipated weekly hours: 40.

Pay

The typical pay range for this role is $46,988.00 - $112,200.00 annually. This range represents the base salary for all positions in the job grade. The actual base salary offer will depend on factors including experience, education, geography, and other relevant considerations. This position is also eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.