Assoc Mgr,Practice Mgt

About the Role

The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards. This role involves supervising clinical and non-clinical team members, supporting operational initiatives, and ensuring the clinic runs smoothly and efficiently.

Responsibilities

• Staff Management and Development: Hire, train, supervise, coach, mentor, and manage a multi-disciplinary team of 15+.
• Ensure the center is a Great Place to Work, fostering a culture of engagement and demonstrating company values and service behaviors.
• Clinic Operations: Oversee daily operations, ensuring adequate staffing, coverage for absences, and adherence to Standard Operating Procedures.
• Provide service recovery as needed and ensure an Unmatched Patient Experience.
• Drive results for patients by ensuring standard meetings, huddles, and preventive care best practices are followed.
• Support the team in achieving patient experience, clinical outcomes, and team member experience metrics.
• Lead the implementation of in-clinic operational initiatives and train the team on new workflows.
• Manage patient scheduling processes efficiently.
• Oversee clinical and community areas, handle building-related issues, and serve as the point of contact for the alarm monitoring company.
• Use Oak Street Health's proprietary software, reporting systems, and EMR to monitor task completion.
• Leadership and Community Engagement: Partner with the Center Medical Director and Associate Outreach Manager to lead the center collaboratively.
• Make decisions that support patient and team interests and drive center profitability.

Requirements

• 2+ years of experience in a supervisory role.
• Ability to work flexible hours, including occasional evenings.
• Proficient PC skills.
• US work authorization.

Qualifications

• Strongly Preferred: Bachelor's or Master's Degree in a related field.
• 5+ years of experience in a supervisory role within a clinical setting.
• Fluency in Spanish or other languages spoken by the communities served, where necessary.
• Experience driving teams towards achievement of metrics.
• Preferred: Experience with Google Suite.

Skills

• Passion for mentorship and team development.
• Ability to drive a collaborative, patient-centric culture oriented toward results.
• Problem-solving orientation with a focus on identifying process gaps and implementing solutions.
• Flexible and positive attitude, comfortable with ambiguity.
• Proactive and adaptable working style, able to manage competing priorities.
• Impeccable judgment and maturity.
• Supportive attitude toward older adult patients.
• Ability to handle confidential information with discretion.

Pay

The typical pay range for this role is $46,988.00 - $112,200.00. The actual base salary offer will depend on factors including experience, education, geography, and other relevant considerations. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range.

Anticipated Weekly Hours: 40
Time Type: Full time