Assistant Vice President of Operations

Job Summary

CAPS and Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services. The Assistant Vice President of Operations (AVPO) supports the mission and values of the organization by working closely with the VP of Operations (VPO) and collaborating with various roles across the organization.

Supervisory Responsibilities

• Responsible for supervision of the VPO supervisees in the absence of the VPO.
• Fosters a culture of high trust, collaboration, hospitality, mission-focus, continuous improvement, curiosity and learning across the organization.
• Projects a positive image of the organization to employees, patients, and community.
• Works closely with the VPO, managing special operational projects across the organization.
• Collaborates with other members of the Leadership Team as needed to carry out strategic goals and organizational improvement efforts.
• Uses reporting and data analytics to develop and monitor operational goals and improve organizational performance through leading Quality and Process Improvement (QPI) initiatives alongside the VPO, the Clinical Quality Provider Lead, Director of Medical Services, Executive Director/Chief Operating Officer (ED/COO), and Grants and Compliance Team.
• Provides support to Directors in collaboration with the VPO, identifying operational problems and opportunities for improvement, troubleshooting issues, implementing new initiatives, and instilling a culture of learning and continuous improvement.
• Assists with the management of Emergency Preparedness for all services across CAPS and Maple City, attending local area meetings, and collaborating with other organizational leaders on planning, training, and compliance.
• Attends and leads meetings in absence of VPO.

Requirements

• Required Hours: 20-30 hours/week with potential for increased schedule based on organizational needs.
• Required Skills And Abilities: Business management, humility, collaboration, excellent verbal and written communication, organization and detail-orientation, flexibility and orientation toward continuous improvement and learning. Alignment with CAPS and Maple City mission, vision, and values. Specific training in motivational interviewing, trauma informed care, group facilitation, preferred but not required. A thorough understanding of practices, theories, policies, protocols, and regulations required for CAPS and Maple City operations. Proven ability and interest in working across cultures and with multilingual staff and patients required. Ability to manage multiple sites, teams, and complex projects simultaneously, handling competing deadlines and high pressure, high-stakes decision making. Extremely proficient in Microsoft Office Suite, Electronic Health Records (OCHIN EPIC), and related data, reporting, and communication applications. Effective interpersonal skills.
• Education And Experience: At least 2 years of previous managerial experience required; preferably in a healthcare or social services setting. Master’s level education is strongly preferred; bachelor's level required, preferably in a clinical, health, or business/non-profit leadership field. Strong preference for direct client or patient experience in programs similar to what CAPS and Maple City offer. Trauma Informed Care and Motivational Interviewing training preferred. Experience and training in process improvement preferred. Bilingual in a language used by CAPS and Maple City as an asset but not required.

What We Offer

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement, student loan reimbursement).
• Opportunities for professional development and growth.
• A supportive and inclusive workplace culture.
• The chance to make a meaningful impact on the healthcare experience in our community.

How To Apply

To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply. Equal Opportunity Employer CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.