Assistant Director of Operations

Position Overview

Reporting into the Director of Operations, the Assistant Director of Operations will assist with leading a team of associates and be responsible for overseeing the Food and Beverage programs and venue operations of their assigned Puttshack location. This role oversees a high‑volume, full‑service bar & restaurant, event space, and multiple tech‑enabled miniature golf courses. As the ADO, you will act as a Brand Ambassador and champion the Puttshack culture to ensure operational excellence and exceptional guest service.

Operational Leadership Responsibilities

• Oversee day‑to‑day operations across all venue areas, including game technology, food & beverage, and overall environment.
• Work with the Director of Operations to optimize venue performance, meeting and exceeding key metrics for efficiency, profitability, and guest satisfaction.
• Uphold company policies, processes, procedures, and standards to ensure compliance and business objectives.
• Manage daily systems and reporting, including scheduling, timekeeping, cash handling, inventory, POS, reservation system, Puttshack technology, and guest satisfaction metrics.
• Track, store, purchase, and invoice small wares, food, liquor, and other inventory.

Team Development and Management

• Hire, train, and develop a team of salaried and hourly associates.
• Partner with the Director of Operations and Talent Acquisition to maintain proper staffing levels.
• Collaborate with Talent and Training teams to ensure effective onboarding and training programs.
• Create and manage associate schedules using weekly and daily forecasts.
• Foster a positive, inclusive work environment that promotes teamwork and associate engagement.
• Drive accountability and consistency through constructive coaching and feedback.

Guest Experience

• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
• Monitor guest feedback via online reviews, surveys, and third‑party shoppers, and work with the Director of Operations to implement improvements.
• Develop and maintain strong relationships with guests, partners, and vendors.

Compliance and Safety

• Ensure all locations comply with health and safety regulations for food‑beverage environments.
• Implement proper safety protocols to minimize risk for guests and employees.
• Address and resolve operational or safety issues promptly.
• Maintain adherence to local, state, and federal employment laws, including wage & hour, health, and safety regulations.

Required Skills and Experience

• Minimum 7 years of experience in a high‑volume food & beverage, hospitality, or social entertainment venue with $6 MM+ in sales.
• At least 4 years in a management‑level role leading departments and developing teams.
• Proven track record of driving operational excellence and achieving financial targets.
• Strong knowledge of full‑service, from‑scratch kitchen and bar operations.
• Effective leadership, communication, and interpersonal skills.
• Tech‑savvy with willingness to learn new systems and tools.
• Flexible availability for evenings, weekends, holidays, and occasional travel.
• Successful completion of a post‑offer background check.

Preferred Skills and Experience

• Experience in a high‑growth start‑up environment, building SOPs, programs, and policies from scratch.
• Experience managing and executing beverage programs for full‑service restaurants.
• SERVSafe or Department of Health certification (a plus).
• Bachelor’s degree in hospitality, business management, or a related field (preferred).

Physical Requirements

• Continuous physical activity for up to 10 hours, including standing, walking, bending, sitting, and occasional lifting up to 40 lb.
• Work environment may include slick surfaces, stairs, narrow spaces, and complex navigation areas.
• Noise level typically moderate to high.
• Frequent use of telephone/video conferencing and computer keyboards for written communication.
• Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Health, dental, and vision coverage options.
• 401(k) matching.
• Company‑paid life and AD&D insurance.
• Voluntary short‑term and long‑term disability insurance.
• Generous PTO, including paid parental leave.
• Associate discounts (free mini‑golf).
• Pet insurance.
• Flexible Spending Accounts and more.