Assistant Vice President (AVP) – Bankruptcy Operations
About the role
The Assistant Vice President (AVP) of Bankruptcy Operations is responsible for the strategic leadership, operational management, regulatory compliance, and performance oversight of all mortgage servicing bankruptcy functions. This role oversees the administration of Chapter 7, Chapter 11, Chapter 12, and Chapter 13 bankruptcy portfolios, ensuring compliance with federal bankruptcy laws, investor requirements, court mandates, and servicing regulations.
The AVP leads teams responsible for bankruptcy case administration, proof of claim filing, payment monitoring, plan review, attorney oversight, litigation support, discharge processing, and investor reporting. The position serves as the primary liaison between Servicing, Legal, Compliance, Foreclosure, Loss Mitigation, and external bankruptcy counsel to ensure the organization's interests are protected while maintaining compliance and borrower protections.
Key Responsibilities
- Strategic Leadership
- Develop and execute the enterprise bankruptcy servicing strategy.
- Establish departmental goals, objectives, and performance metrics.
- Drive operational excellence through process improvement and automation initiatives.
- Evaluate emerging bankruptcy trends and assess portfolio impacts.
- Provide executive-level reporting on bankruptcy portfolio performance, risks, and compliance matters.
- Support organizational initiatives involving default servicing and portfolio risk management.
- Bankruptcy Operations Management
- Oversee Administration of:
- Chapter 7 Bankruptcy Cases
- Chapter 11 Bankruptcy Cases
- Chapter 12 Bankruptcy Cases
- Chapter 13 Bankruptcy Cases
- Active Bankruptcy Monitoring
- Bankruptcy Payment Processing
- Plan Review and Objection Processes
- Post-Petition Payment Monitoring
- Discharge Processing
- Reaffirmation Agreements
- Motion Practice Coordination
- Bankruptcy Litigation Support
- Operational Responsibilities
- Ensure timely review and boarding of new bankruptcy filings.
- Oversee filing and monitoring of Proofs of Claim.
- Manage review of Chapter 13 plans and modifications.
- Monitor plan performance and payment application.
- Ensure compliance with court deadlines and filing requirements.
- Oversee attorney referral and vendor management activities.
- Manage escalated borrower, attorney, trustee, and court inquiries.
- Regulatory Compliance and Legal Oversight
- Ensure Compliance With:
- U.S. Bankruptcy Code
- Federal Rules of Bankruptcy Procedure
- CFPB Mortgage Servicing Rules
- RESPA (Regulation X)
- FDCPA
- Fair Credit Reporting Act (FCRA)
- Servicemembers Civil Relief Act (SCRA)
- FHA Bankruptcy Servicing Requirements
- V.A. Bankruptcy Servicing Requirements
- USDA Bankruptcy Servicing Requirements
- Fannie Mae Servicing Guide
- Freddie Mac Seller/Servicer Guide
- Ginnie Mae Requirements
- State Bankruptcy Laws
- Additional Responsibilities
- Partner with Legal and Compliance to implement regulatory changes.
- Ensure all bankruptcy activities are conducted within court and statutory requirements.
- Support regulatory examinations and investor reviews.
- Manage responses to bankruptcy-related audit findings.
- Oversee corrective action implementation.
- Manage attorney networks and legal vendors.
- Coordinate litigation strategy with internal legal teams and external counsel.
- Oversee bankruptcy compliance for FHA insured loans, VA guaranteed loans, USDA loans, Fannie Mae loans, Freddie Mac loans, Ginnie Mae pools, portfolio loans, and private investor portfolios.
- Monitor investor-specific bankruptcy requirements.
- Ensure timely investor reporting.
- Manage claim filing requirements.
- Support investor audits and due diligence reviews.
- Coordinating bankruptcy-to-loss mitigation transitions.
- Managing foreclosure holds and relief from stay processes.
- Supporting servicing transfers involving bankruptcy loans.
- Assisting with enterprise regulatory initiatives.
- Supervisory Responsibilities
- Directly manages Bankruptcy Managers, Supervisors, Team Leads, and Analysts.
- Responsible for: - Hiring and onboarding
- - Performance evaluations
- - Employee development
- - Succession planning
- - Corrective actions
- - Workforce planning
- Education
- Bachelor's Degree in Business Administration, Finance, Accounting, Legal Studies, or related field.
- Advanced degree or paralegal/legal studies background preferred.
- Experience
- Minimum 5 years of mortgage servicing experience.
- Minimum 3 years of leadership experience managing bankruptcy operations.
- Extensive knowledge of:
- Chapter 7 Administration
- Chapter 13 Administration
- Proof of Claim Processes
- Bankruptcy Litigation Support
- Investor Bankruptcy Requirements
- Bankruptcy Payment Processing
- Court Filing Procedures
- Skills, Knowledge, and Abilities
- Technical Expertise
- U.S. Bankruptcy Code
- Mortgage Servicing Operations
- Bankruptcy Case Administration
- Bankruptcy Court Procedures
- Investor Guidelines
- Mortgage Servicing Platforms
- Legal Workflow Systems
- Leadership Skills
- Strategic Planning
- Organizational Development
- Change Management
- Conflict Resolution
- Executive Communication
- Performance Management
- Analytical Skills
- Portfolio Analysis
- Operational Forecasting
- Compliance Monitoring
- Root Cause Analysis
- Risk Assessment
- KPI Development
- Communication Skills
- Court and Attorney Communications
- Executive Presentations
- Regulatory Responses
- Investor Reporting
- Staff Development and Coaching
- Company Culture
- Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.
- Growth Path
- Defined paid training and clear pathways for career development.
- Benefits
- Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).
Location and Schedule
This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office. Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.
Skills & Qualifications
What We Offer | Career and Culture
About AD Mortgage
AD Mortgage is a broker-voted Top 5 U.S. wholesale lender, and recognized as a top Non-QM lender in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans.