Assistant Supervisor

About the role

We are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Responsibilities

• Operational Oversight & Workflow Management
  • Support the development and execution of daily operational plans aligned with service level agreements (SLAs) and business goals
  • Ensure adherence to expressed plans related to labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets
  • Understand key performance indicators (KPIs) such as accuracy, throughput, and efficiency, identifying and escalating concerns as needed
  • Support the completion of assigned department tasks to optimize efficiency and accuracy; organizing and prioritizing tasks appropriately
  • Work closely with department leadership to develop and implement strategies for improving workflow efficiency
  • Utilize problem-solving skills and department guidelines to ensure identified challenges are addressed promptly to prevent workflow disruptions, escalating as needed
• Team Support & Leadership
  • Aid the department Supervisor/Manager in managing and guiding team members, providing both direct and indirect leadership
  • Offer performance feedback, alongside the Supervisor/Manager, to enhance associate development
  • Maintain and communicate daily rosters to ensure proper staffing and workload distribution
  • Adjust staffing levels and workflow priorities based on operational needs
  • Utilize interpersonal skills to motivate high performance from team members
  • Ensure associates follow company safety policies and standard operating procedures (SOPs)
  • Enforce proper equipment usage and compliance with warehouse safety standards
  • Train, retrain and crosstrain team members ensuring they understand operational procedures and expectations
  • Assist in implementing process improvements to improve operational efficiency and team performance

Requirements

• H.S. Diploma/G.E.D or equivalent relevant work experience required
• 2+ years of related experience working in a distribution environment; 6 months+ of leadership experience
• Prior experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus
• Proficiency in warehouse management systems and Microsoft Office suite
• Strong organizational skills with an ability to prioritize competing demands effectively
• Strong interpersonal skills with an ability to interact effectively with team members at all levels including management, and maintain professionalism at all times
• Excellent verbal and written communication skills
• Able to lift and move up to 35 lbs
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours
• Willingness to work overtime as needed, including weekends and holidays

Qualifications

• Ability to identify challenges and problem-solving accordingly in an effective way
• Experience working in a multi-channel, highly automated Distribution Center
• Detail-oriented and proactive
• Experience leading a team to meet and exceed service levels while maintaining quality standards and costs expectations

Skills

• Warehouse Management Systems
• Microsoft Office Suite
• Problem Solving
• Leadership
• Interpersonal Skills
• Communication Skills
• Organizational Skills
• Physical Abilities

Benefits

To land this role, you must have English proficiency (speaking and understanding).

Pay

Competitive salary and benefits package.

Schedule

Flexible scheduling, including three-day workweeks.

Additional Department Specific Requirements

• Inventory Control: Assist in supervising and actively support the achievement of inventory accuracy through cycle counting, auditing, and reconciliation, while minimizing discrepancies and supporting efficient operations
• Packing: Assist in supervising and actively support the accurate and efficient preparation of customer and retail/wholesale orders for shipment, including the verification of items, packaging items according to brand standards, quality control, and timely shipment preparation
• Picking & Replenishment: Assist in supervising and actively support efficient and accurate order picking, inventory restocking, and workflow optimization to meet fulfillment targets
• Receiving: Assist in supervising and actively support timely and accurate unloading, inspection, and put-away of inbound inventory while maintaining compliance with quality and safety standards
• Returns: Assist in supervising and actively support the efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction
• Shipping: Assist in supervising and actively support on-time and accurate order dispatch, proper carrier coordination, and compliance with shipping requirements to meet delivery expectations

Why You’ll Want To Join Our Team

The Distribution Center (DC) Team is an exciting and collaborative group where innovation meets a personal touch. At our state-of-the art facility, joining this team means being part of a team that values the contributions of its members and works together to provide best-in-class service to our customers.

How We Work Together

• Adaptable
• Entrepreneurial
• Collaborative
• Client & Brand Focused
• Living the Values
• Functional Expertise

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.