Assistant Store Manager - Thruway Plaza, Cheektowaga, NY

About the role

The Assistant Store Manager supports the Store Manager in maintaining daily retail operations to drive sales, profitability, and exceptional customer service through merchandising, expense and inventory management, team development, and policy compliance.

Responsibilities

• Oversee the quality and performance of retail store staff.
• Ensure compliance with all company policies and procedures.
• Model effective leadership to align the team with store goals and training standards.
• Assist with recruitment, selection, training, and development of store personnel.
• Provide feedback to the Store Manager for annual performance evaluations.
• Manage expenses and develop strategies to meet budgetary goals.
• Monitor and address loss prevention and inventory inconsistencies to meet shrink targets.
• Maintain operational compliance, safety, and business standards.
• Train employees in selling and merchandising techniques.
• Uphold company customer service standards to ensure a friendly shopping environment.
• Complete accurate and regular merchandise inventory counts.
• Perform additional duties as assigned.

Schedule

A standard work week not exceeding 40 hours, with a flexible schedule including days, nights, weekends, and holidays.

Requirements

• Minimum of one (1) year in retail management.
• Solid knowledge of business operations and excellent command of the English language.
• High level of interpersonal skills to handle sensitive and confidential situations with poise and diplomacy.
• Strategic thinking, planning, and organizational abilities.
• Exemplary professionalism in all situations.
• Analytical ability to gather and summarize data, solve problems, and prioritize work.
• Results-driven with critical and creative thinking skills.
• Project management, time management, and superior organizational skills.
• Discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Ability to plan, organize, multitask, and respond proactively to changing demands.
• Precision and consistency in executing directives.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores within the assigned district.

Physical requirements

• Able to stand for extended periods.
• Lift, carry, push, or pull up to 50 lbs.
• Work extended hours during critical project phases.
• Operate in a fast-paced, dynamic environment with flexibility.
• Reliable transportation required.
• Willingness to travel via car, plane, or train.

Pay

Assistant Manager pay range: $19.00 – $21.00 per hour, with bonus opportunities if guidelines are met.

Benefits

• Eligibility for the company 401K plan.
• Full-time roles include medical, dental, vision, and company-paid time off.