Assistant Store Manager Sally Beauty 01592

About the role

The Assistant Manager role at Sally Beauty is a leadership position that supports the Store Manager in overseeing all store operations, ensuring optimal customer experiences, and achieving key performance indicators and financial targets.

Responsibilities

• Supervise and support the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
• Act as the main point of contact to resolve customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop your teams to achieve positive results.
• Leverage internal hiring platforms and actively recruit to build a strong network of external candidates to fill positions when required.
• Identify strengths as well as opportunities for each associate and address them through coaching or counseling.
• Hold team accountable to Company policies and expectations.
• Maintain positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
• Build strong working relationships with Store Manager peers.
• Maintain consistent and timely communication with AM/DM.
• Foster an environment of diversity, inclusion and belonging.
• Ensure execution of all company processes through training, management, analysis, and continuous improvement.
• Leverage internal and external resources to ensure all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manage inventory through ordering and shipment processing.
• Manage payroll hours to the needs of the business and schedule appropriately.
• Ensure all store opening and closing procedures are performed correctly.
• Timely and accurately follow through with Company directives, assignments & projects.
• Ensure the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
• Protect company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
• Analyze and utilize all available reporting, tools and technology.
• Ensure stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Able to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Ability to lift moderately heavy items such as shipment or record boxes
• Cosmetology license desirable, but not required

Qualifications

• High School Diploma or equivalent
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Ability to lift moderately heavy items such as shipment or record boxes
• Cosmetology license desirable, but not required

Benefits

• Medical insurance with pharmacy benefits
• Dental & Vision insurance
• 401k retirement plan
• Six (6) paid Holidays
• Three (3) to four (4) Floating Holidays
• Up to one-hundred and sixty (160) hours of vacation time each year
• Life and disability insurance
• Associate advocacy benefits
• A host of voluntary benefits including accident insurance, identity theft protection, and pet insurance

Working Conditions / Physical Requirements

• Long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities
• Recurring lifting of moderately heavy items such as shipment or record boxes
• Physical characteristics and abilities such as above-average agility and dexterity
• May be required to work in other stores from time to time
• Lighted, heated, and ventilated work environment

Company Culture

At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. SBH, Inc. is an Equal Opportunity Employer.