Assistant Store Manager Sally Beauty 01648

About the Role

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, overseeing all store operations, and maintaining brand standards. Assistant Managers support the Store Manager in these areas and are responsible for all primary duties when the Store Manager is not present.

In this role, you will provide supervision and support the direction and planning of associates’ daily goals and activities to deliver an exceptional client experience, maximize sales/KPIs, and drive customer loyalty. Emphasis is placed on both the in-store selling model and Omni-channel strategies.

Responsibilities

• Ensure all brand standards are met, including merchandising, planograms (POGs), marketing, backroom organization, and dress code.
• Act as the main point of contact to resolve customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop teams to achieve positive results.
• Leverage internal hiring platforms and actively recruit to build a strong network of external candidates.
• Identify strengths and opportunities for each associate and address them through coaching or counseling.
• Hold the team accountable to company policies and expectations.
• Maintain positive associate relations by resolving concerns and keeping associates informed of relevant company information.
• Build strong working relationships with Store Manager peers and maintain consistent communication with Area Manager/District Manager.
• Foster an environment of diversity, inclusion, and belonging.
• Ensure execution of all company processes through training, management, analysis, and continuous improvement.
• Support digital strategies, including Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manage inventory through ordering and shipment processing.
• Manage payroll hours and schedule appropriately to meet business needs.
• Ensure all store opening and closing procedures are performed correctly.
• Follow through with company directives, assignments, and projects in a timely and accurate manner.
• Ensure a safe store environment for associates and customers by enforcing all policies and procedures.
• Protect company assets by ensuring inventory and cash control procedures are followed to minimize shrink, damages, and banking issues.
• Analyze and utilize all available reporting, tools, and technology.
• Ensure stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years of retail sales/customer service experience preferred.
• At least 1+ year(s) of prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Effective communication skills with team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable but not required.

Benefits

• Competitive benefits package for full-time associates, including medical insurance with pharmacy benefits, dental & vision insurance, and a 401k retirement plan.
• Six (6) paid holidays and three (3) to four (4) floating holidays.
• Vacation time ranging from eighty (80) to one-hundred and sixty (160) hours per year, dependent on years of service.
• Life and disability insurance, associate advocacy benefits, and a host of voluntary benefits (e.g., accident insurance, identity theft protection, pet insurance).
• Generous product discount and free sample products.
• Opportunities for growth and a great education regarding products.

Pay

Compensation range: $18.00 to $22.00 per hour, depending on experience.

Working Conditions / Physical Requirements

• Requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, and reaching.
• Recurring lifting of moderately heavy items such as shipment or record boxes.
• May require working in other stores from time to time.
• The work environment involves everyday risks or discomforts requiring normal safety precautions (e.g., safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals).
• The work area is adequately lighted, heated, and ventilated.