Assistant Store Manager Sally Beauty 01737

About the role

The Assistant Manager role at Sally Beauty is a leadership position that supports the Store Manager in managing and developing a team of associates. Key responsibilities include supervising daily activities to enhance customer experiences, ensuring brand standards are met, and managing store operations.

Responsibilities

• Supervise and support the direction and planning of associates' daily goals and activities to deliver exceptional client experiences.
• Support the Store Manager in achieving key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability.
• Ensure all brand standards are met, including merchandising, POS guidelines, marketing, back rooms, dress code, etc.
• Act as the main point of contact to resolve customer issues and concerns.
• Analyze store trends and anticipate customer demands.
• Engage, train, and develop the team to achieve positive results.
• Leverage internal hiring platforms and actively recruit to build a strong network of external candidates to fill positions when required.
• Identify strengths and opportunities for each associate and address them through coaching or counseling.
• Hold the team accountable to company policies and expectations.
• Maintain positive associate relations by resolving concerns and keeping associates informed of relevant company information.
• Foster an environment of diversity, inclusion, and belonging.
• Maintain consistency and timeliness in communication with the Store Manager.
• Manage inventory through ordering and shipment processing.
• Manage payroll hours to meet the business's needs and schedule appropriately.
• Ensure all store opening and closing procedures are performed correctly.
• Timely and accurately follow through with company directives, assignments, and projects.
• Ensure the store environment is safe at all times for associates and customers; enforce all policies and procedures.
• Protect company assets by following inventory and cash control procedures related to shrink, damages, banking, etc.
• Analyze and utilize available reporting, tools, and technology.
• Ensure stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication skills with team and management
• Scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Qualifications

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication skills with team and management
• Scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Benefits

At Sally Beauty, you'll receive a competitive benefits package that includes:

• Medical insurance with pharmacy benefits
• Dental & Vision insurance
• 401k retirement plan
• Affordable product discounts and free samples
• A great education regarding our products
• Adequate paid holidays and vacation time
• Voluntary benefits such as accident insurance, identity theft protection, and pet insurance
• A supportive and inclusive work environment

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.