Assistant Store Manager - Hilton Head Tanger Outlet Center, Bluffton, SC

About Us

In 1998, we were stuck behind desk jobs we didn’t like … and we were miserable. So we quit. We tossed out business suits for bathing suits, got our wisdom teeth pulled while we still had coverage and signed up for every credit card we could. On the same day, within ten minutes of each other, we walked out of our jobs, grabbed a drink and started chasing the American Dream. Twenty years in and some things have changed, but we’re the same at our core. We’re still having a ton of fun, hanging with Real Good People, and sharing the gift of the Vineyard with everyone we can.

About You

With a love for our brand, a drive to learn, and a passion for an “every day should feel this good” store experience, you’ll help build a fun and inclusive store culture for our Crew with a focus on driving results. As an ambassador of the brand, you’ll think of new ways to evolve your business through connecting with your customers and community. You’ll lead the Crew in the absence of the Store Manager with transparency, while coaching and inspiring them to drive results through engagement and accountability. You must embrace and lead change while remaining flexible to the ever-evolving needs of the business.

Responsibilities

• Supports the development of strategies to exceed financial goals
• Delivers an energetic and omni-channel sales floor experience that builds brand connection, customer engagement, and sales
• Focuses on building client relationships and community engagement in order to build repeat customers and gain new customer acquisition
• Motivates and measures performance of Crew Leads and Crew to increase profitability
• Acts as a mentor to Crew Leads and aides in their development through transparent and candid communication
• Educates Crew on product information and brand initiatives to enhance the customer experience, ultimately driving sales
• Builds an environment that fosters open and respectful communication with Crew and headquarters partners and solicits feedback to continually improve the store experience
• Networks and recruits to help maintain a talent pool to fill open positions
• Evaluates store operations for opportunities to enhance efficiency, productivity, and profitability
• Supports store merchandising to reflect current compass, brand initiatives, and local customer needs

Division of Responsibility (DOR) Overview

In addition to your role responsibilities, you will be asked to take on a Division of Responsibility (DOR). DOR’s are a set of distinct responsibilities that are assigned to leaders within the store to ensure clarity around execution of work and support development and growth. DOR’s are not a title or position but opportunities for individuals to progress within their role.

Note - DOR’s will rotate, so that managers are proficient in all areas.

Leadership Competencies

• Drives results
• Customer impact
• Collaboration
• Accountability
• Talent builder
• Self-awareness
• Change agent
• Vision and strategy
• Balance

Requirements

• 1+ Years Retail Supervisor experience in similar volume (or equivalent)
• Microsoft Office knowledge, Google Suite & Virtual Video Platforms
• Proficient communication skills - verbal and written
• Inventory management and merchandising abilities
• Analytical and problem-solving
• Time management and prioritization skills
• Commitment to career growth of self and others
• Preferred experience in Social Media
• Must be able to bend, reach, carry up to 50 pounds
• Holidays, nights, and weekend availability to support the needs of the business

Physical Requirements

As an employee at a vineyard vines retail location, all team members must have the ability to:

• Stand and/or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally
• Lift up to 40 pounds, unless an accommodation is requested

Benefits

• Competitive medical, vision, dental insurance
• Incremental paid time off based on tenure
• 401K
• Generous employee discount
• Bonus program
• Paid parental leave policy
• Tuition reimbursement
• Volunteer Hours: Eligible field employees receive eight volunteer hours per calendar year to support a cause of your choice outside of work