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Assistant Store Manager Cosmoprof 06016

CosmoProf Beauty · West Seneca, NY · 1 mo ago
Business DevelopmentFull-time

About the role

Cosmo Prof is seeking an Assistant Manager to join our team. This role will support the Store Manager in managing and developing a team of associates, ensuring optimal customer experiences, and maintaining brand standards.

Responsibilities

  • Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.

  • Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns.

  • Analyzes store trends and can anticipate customer demands.

  • Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.

  • Identifies strengths as well as opportunities for each associate and addresses them by coaching or counseling.

  • Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.

  • Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM.

  • Fosters an environment of diversity, inclusion and belonging.

  • Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).

  • Manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly.

  • Timely and accurate follow through with Company directives, assignments projects.

  • Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.

  • Protects company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.

  • Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Requirements

  • A High School Diploma or equivalent.

  • Must be 18 years of age or older.

  • Minimum 3+ years retail sales/customer service experience preferred.

  • At least 1+ year(s) prior management experience preferred.

  • Ability to lead or support a team of associates to meet business objectives.

  • Can effectively communicate with team and management.

  • Must have scheduling availability to meet the needs of the business.

  • Cosmetology license desirable, but not required.

Competencies

  • Passionate Learner

  • Desire to grow and learn

  • Flexible Agile Adapter

  • Talent Builder

  • Effective Communicator

  • Team Builder

  • Customer Focused Partner

  • Results Driver

  • Strategic Thinker

  • Problem Solver Decision Maker

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

Task Level: High
Departmental/Division Level: High
Project Level: High
Consultative Level: High

Working Conditions / Physical Requirements

  • The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities.
  • The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
  • May be required to work in other stores from time to time.
  • The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles.
  • The work area is adequately lighted, heated, and ventilated.

About Us

Cosmo Prof is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!

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