Assistant Store Manager

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. As an Assistant Store Manager, you will be responsible for the management and supervision of all areas assigned by the Store Manager, learning all phases of store operations. In the absence of the Store Manager, you will lead the entire operation of the store to ensure Company standards and best practices are consistently met.

Our team values career growth, teamwork, diversity, equality, inclusion, and community engagement. With corporate headquarters in Dublin, CA, buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide, Ross is a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities.

Responsibilities

• Lead all Company Best Practices and maximize productivity by minimizing steps and touches while working.
• Assist in the analysis of Store reports to evaluate controllable expenses and overall Store performance; communicate variances to Company standards to the Store Manager.
• Ensure proper scheduling of Associates to meet business objectives and compliance with all State, Local, and Federal regulations.
• Handle payroll administration, including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting.
• Assist in recruiting, hiring, training, and developing non-exempt Associates; ensure compliance with Ross personnel policies and procedures.
• Address Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
• Manage and monitor actual expenditures to stay within budget; control payroll hours to align with business trends.
• Prioritize safety by practicing safe behaviors, ensuring Associates understand emergency operating procedures, and maintaining adherence to Company safety policies.
• Facilitate monthly safety meetings and maintain a safe and secure environment for Associates and Customers.
• Provide exceptional customer service by treating all Customers, Associates, and leaders with respect, courtesy, and professionalism.
• Supervise and coach Retail Associates in providing efficient and friendly service at registers, Customer Service desk, fitting rooms, and sales floor.
• Represent and support the Company brand at all times; maintain a professional appearance and reinforce the Company Dress Code.
• Manage the store to ensure a clean, neat, and easy-to-shop environment; maintain high standards of housekeeping.
• Ensure recovery, sizing, and markdowns are completed to Company standards; assign tasks and follow up per Company best practices.
• Organize merchandise presentation according to Company merchandising guidelines and manage merchandise processing to the sales floor within expected timeframes.
• Train Associates on Loss Prevention awareness and Store shortage goals; demonstrate integrity and honesty in all interactions.
• Safeguard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program.
• Lead the annual inventory process, including preparation and execution of inventory guidelines.
• Monitor mark-out-of-stock policy and ensure proper administration of the Public View Monitor (PVM) system.

Requirements

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
• Strong organizational skills to handle multiple tasks, prioritize, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain a high quality of customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Skills

• Customer Focus
• Motivating Others
• Drive for Results
• Conflict Management
• Managing and Measuring Work
• Communication
• Hiring and Staffing
• Organizing

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

Direct supervision of all non-exempt Associates.