Assistant Store Manager

Major Responsibilities

• Monitor and assess retail store performance, including sales, profit, product levels by season, and general compliance with company standards and policies in partnership with Store Leadership.
• Experience with clienteling and 1x1 shopping.
• Support in executing strategies to increase sales and profitability in store & deliver strong results through positive year over year growth and stable KPIs.
• Apply a strong understanding of business acumen to drive the business, identify opportunities, and help build longterm solutions.
• Understand and support operational execution of the store to achieve necessary revenue targets.
• Provide insight to uphold consistent inventory accuracy and controls in store.
• Address customer complaints in partnership with VP of Retail & Store Leadership and resolve issues as they arise to retain customers and drive customer loyalty.
• Manage the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand.
• Partner with Store Leadership on staffing and hiring.
• Directly with your Direct Supervisor and HR team for support on performance discussions, safety discussions, and any other HR issues.
• Provide real-time and weekly feedback on product and sales performance to Store Leadership to influence allocations and the success of the business.
• Manage the day-to-day performance of the retail store team, enabling an incredible employee experience.

Required Competencies

• Minimum of 3 years Retail Store Management Experience required.
• Proven experience in working within a sales driven environment.
• Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty for Revolve & FWRD
• Strong interpersonal skills and the ability to interact effectively with diverse personalities (customers, team members, HQ partners, etc.)
• Ability to cascade and communicate clear objectives and inspire the team to reach their highest potential
• Ability to efficiently execute operationally, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
• Ability to stand, lift (within reason) on the sales floor and operationally in BOH
• Able to work nights, weekends, and holidays as needed to support the business
• Minimum Qualifications: Available to work a minimum of 40 hours per week Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekends