Assistant Store Manager

This role supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. You will coach team members, maintain visual and operational standards, and implement strategies to achieve sales and productivity goals. Reports directly to the Store Manager and leads a dynamic team of Shift Leads and Sales Associates.

Responsibilities

• Support the Store Manager in ensuring smooth store operations, including delivering exceptional customer service, maintaining merchandising standards, adhering to operational procedures, and driving sales performance.
• Drive customer engagement with the membership program by actively promoting sign-ups and building loyalty to increase retention and sales.
• Mentor trainee associates, achieve sales targets, and drive business growth.
• Manage inventory levels, process shipments, handle damages and returns, and manage supplies.
• Assist in the recruitment process for store talent, including training, staffing, and retention.
• Support the Store Manager with administrative tasks such as staff scheduling, inventory management, and compliance with company policies and procedures.
• Ensure the store adheres to visual merchandising standards by communicating insights and feedback to the Store Manager.
• Deliver constructive feedback to promote recognition and accountability, fostering a culture of growth and continuous improvement.
• Work closely with the Store Manager and Loss Prevention Team to address internal and external shrink in alignment with company policies.
• Train, motivate, and mentor the sales team to achieve sales targets.
• Manage cash-handling tasks, ensure adherence to standard operating procedures, and maintain a clean, safe environment for associates and customers.

Requirements

• Proven successful experience in retail management.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to relocate or manage additional stores based on business needs.
• Ability to travel between locations is required.
• High school diploma or equivalent required; Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or related fields is preferred.
• 1+ years of experience in retail management, with a strong track record of leading teams.

Pay

USD $18.00 - USD $25.00 per hour.