Assistant Store Manager

About the role

IT’SUGAR was founded to create an environment that fosters happiness and humor, allowing you to smile and laugh out loud without judgment. With over 100 locations nationwide, IT’SUGAR offers an unconventional twist on traditional candy store goods, a vibrant ambiance, and a team of passionate, optimistic, and energetic people. As a Retail Assistant Store Manager, you will oversee store operations to ensure sales goals and operational objectives are met while fostering a fun and dynamic work environment.

Responsibilities

• Act as Manager On Duty, overseeing daily store operations to meet sales objectives.
• Evaluate daily operations and initiate actions to enhance productivity, efficiency, effectiveness, and profitability.
• Hold self and staff accountable for achieving sales goals and metrics.
• Foster a productive work environment through consistent coaching and training of Sales Associates.
• Demonstrate a positive, enthusiastic, and brand-proud attitude aligned with core values.
• Follow the customer engagement model, SUGARTAINMENT.
• Promote safety for customers and associates by adhering to company guidelines.
• Partner with the Store Manager to identify challenges and present solutions.
• Proactively recruit qualified candidates to ensure proper backfill for all positions.
• Assist the Store Manager in selecting, training, and coaching Associates/Supervisors while ensuring adherence to policies and procedures.
• Follow through on customer requests and suggest additional products to achieve sales goals.
• Establish a collaborative selling culture and ensure Associates/Supervisors are trained in IT’SUGAR selling programs.
• Maintain store cash handling records, reports, and opening/closing procedures.
• Review merchandise orders and inventory levels for accuracy and consistency.
• Merchandise and set displays according to visual guidelines.
• Capture customer information to enhance sales and maintain the store’s client file.
• Plan, coordinate, and set up special events and promotions.
• Maintain communication with associates regarding product recommendations to increase sales/inventory.
• Understand and communicate all Loss Prevention (LP) policies and procedures.
• Perform operational responsibilities, including salesfloor, backroom, and restroom maintenance, cleaning, and mopping.
• Embody core values: positivity, playfulness, presence, and being a difference-maker.
• Display enthusiasm and optimism while working collaboratively in a team environment.

Requirements

• High School diploma or equivalent.
• 2–3 years of retail experience preferred; prior sales and management experience in a retail environment is a plus.
• Willingness to work a flexible schedule, including days, evenings, weekends, and holidays.
• Ability to use a POS/cash register.
• Ability to stand and walk for long periods; use hands to handle or feel; reach with hands and arms; and talk or hear.
• Able to independently lift/move up to 25 lbs; able to lift/move up to 50 lbs with assistance.
• Must be able to work alone or with minimal supervision.

Benefits

• Flexible scheduling.
• Career growth opportunities.
• Training and development.
• 30% employee discount.
• Perk Spot (discounts on cell phones, travel, events, etc.).
• 401k with company match beginning the 1st of the month after 60 days of employment.
• Employee Assistance Program.
• Medical, dental, and vision insurance.
• Paid Time Off.
• Health Savings and Flexible Spending Account options.
• Legal services.

Website: www.itsugar.com
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