Assistant Store Manager

About the Role

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing, so we enrich your life with tools and services to help you succeed in every area. The Assistant Store Manager performs sales and customer service while representing Interstate All Battery to customers and the public. This role supports daily store operations and assumes leadership responsibilities in the absence of the Store Manager.

Responsibilities

• Actively sell products and services by consulting with retail and commercial customers to identify needs and recommend solutions.
• Test, diagnose, and troubleshoot battery and electrical system issues; perform installations as needed.
• Support daily store operations, including scheduling, task delegation, and execution of company policies and procedures.
• Assist in managing store performance, including monitoring sales, margins, and key metrics.
• Provide excellent customer service and assist with counter sales and issue resolution.
• Maintain inventory levels, coordinate ordering, and oversee product deliveries and shipments.
• Prepare and assist with daily reports, including cash handling, deposits, reconciliations, and accounts receivable collections.
• Stock shelves, set displays, and ensure proper merchandising standards are maintained.
• Maintain store cleanliness and organization, including participation in cleaning of sales floor, stockroom, and exterior areas.
• Ensure compliance with safety standards and promote safe work practices.
• Support hiring, onboarding, and training of staff.
• Assume leadership responsibilities in the absence of the Store Manager, including opening/closing the store and supervising team members.
• Follow and fulfill all driver program requirements, as specified by the manager.

Requirements

• High school diploma or equivalent required; college degree in business or a related field preferred.
• 2+ years of retail, automotive, or customer service experience; prior supervisory or key holder experience preferred.
• Strong interpersonal, communication, and presentation skills, with the ability to effectively engage retail and commercial customers.
• Excellent listening, negotiation, and customer service skills.
• Strong organizational, analytical, and problem-solving abilities.
• Demonstrated leadership skills, including planning, organizing, directing, coordinating, and supporting team performance.
• Experience supporting sales initiatives and contributing to sales and marketing strategies in a retail or commercial environment preferred.
• Proficient in Microsoft Office applications, including Outlook and Excel.
• Comfortable using standard business and retail tools, including computers, POS systems, and calculators.
• Ability to operate a motor vehicle and maintain a clean driving record.
• Ability to lift and move heavy products (typically 40–70 lbs) and perform physical tasks such as stocking, cleaning, and installations.
• Flexible availability, including evenings, weekends, and holidays as needed.

Work Environment

• Work is performed primarily in a retail store setting, but may involve exposure to dirt, dust, fumes, temperature extremes, dampness, and battery acid.
• Position requires sitting, standing, walking, bending, twisting, reaching, stooping, climbing, kneeling, and lifting and carrying.
• Regularly lift and/or move up to 50 lbs without assistance; occasionally lift up to 75 lbs.
• Work involves irregularities, difficulties, repetitive and varied tasks, and possible delivery driving duties.
• Stress associated with workplace pressure and the retail environment.
• Occasional travel for work meetings or events is required.
• Exposure to road hazards when driving.
• Overtime as required.