Assistant Store Manager

Hollywood Feed was established in the 1950s in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers.

About the role

The Assistant Store Manager supports the Store Manager by working to enhance both business performance and customer satisfaction, always following Hollywood Feed’s first policy: “Do what is right by the customer.”

Pay

$19.61/hr. to $23/hr.

Responsibilities

• Work a minimum of 40 hours per week.
• Oversee team members, facilitate effective communication with customers, assist as needed, and implement instructions issued by the Store Manager.
• Manage and direct the daily tasks and responsibilities of team members.
• Conduct or assist with timely and constructive performance evaluations upon the request of the Store Manager.
• Support the Store Manager in employment-related matters, including administering disciplinary actions and terminations, in alignment with company policies.
• Close the store 3 nights per week.
• Attend Assistant Store Manager Meetings in person.
• Safely operate company vehicles and deliver Same Day Delivery orders in accordance with Hollywood Feed policies, procedures, and safety standards.
• Ensure orders are processed and received accurately through Hollywood Feed’s point of sale system to:
  • Conduct research and track purchases.
  • Check out customer purchases.
  • Create new customer accounts.
  • Open and close registers.
• Perform other inventory management duties including physical inventory and cycle counts.
• Contribute to the team effort of placing and rotating merchandise to attract positive attention from customers and accomplish related results as needed.
• Ensure availability of merchandise and services by maintaining inventory data through spot inventory counts and checks.
• Perform 6 of the 12 Cycle Counts to determine accuracy of store inventory.

Requirements

• Commitment to animals and their owners.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).
• Utilize company-approved biometric authentication systems and safely operate company equipment incorporating biometric, video, audio, and other safety technologies.
• Reasonable accommodation requests will be evaluated through the interactive process in accordance with applicable law.

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8–10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.

Qualifications

• High School Diploma or equivalent.

Benefits

• In addition to competitive wages, retail employees receive tips.
• All employees enjoy generous discounts plus free pet food and supplements.