Assistant Store Manager

About the Role

Under the leadership of the Store Manager and District Director, the Assistant Store Manager assists with the day-to-day operations and management of the store and donation area. This role ensures efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Responsibilities

• Manage day-to-day store operations, including opening/closing and overseeing store employees, with recommendations for employee change-of-status decisions.
• Adhere to a rotating schedule unless otherwise directed or approved by the District Director.
• Maintain open availability to assist with management and leadership needs, including outside the rotating schedule if required.
• Conduct weekly interviews of external candidates to maintain staffing levels aligned with budgets.
• Complete daily management duties as outlined by GWH’s leadership team.
• Participate in and complete all required training and development activities.
• Communicate clear company goals (daily, weekly, and monthly) to the team.
• Accurately complete sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Partner with the Store Manager to create and post team member schedules using the HRM system.
• Execute GWH’s workflow by training, coaching, and documenting team member performance while assessing production progress hourly.
• Provide recommendations for hiring, firing, promotions, or other changes in team member status.
• Prepare and administer personnel and disciplinary actions.
• Ensure timely placement of store supplies and bank orders.
• Supervise and assist with the training and development of team members.
• Oversee the proper handling and processing of incoming donations using GWH policies and procedures.
• Conduct "Coach by Walking Around" (CBWA) for approximately 80% of the time on duty to ensure team members meet minimum expectations.
• Operate store systems accurately and complete financial and statistical counts (e.g., donor counts, production standards).
• Ensure timely rotation of apparel and hard goods according to GWH policies and procedures.
• Maintain punctuality and dependable attendance.
• Perform other duties as assigned by management.

Additional Responsibilities

• Demonstrate professionalism and maintain a friendly, cooperative attitude.
• Multitask, make quick decisions, adapt to change, and work in a fast-paced, team-oriented environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Maintain an appropriate appearance and conduct work safely.
• Ensure good housekeeping standards, clear aisles, and unobstructed fire exits.
• Comply with local, state, and federal laws and regulations.

Requirements

• High school diploma or equivalent preferred.
• Management experience preferred.
• 1-2 years of retail sales experience preferred.
• Basic computer skills.
• Strong time management and organizational skills.
• Ability to communicate and interact well with diverse personality types.
• Flexibility to work holidays, evenings, overnights, and weekends as needed.
• Reliable transportation.

Critical Performance Factors

• Sales vs. Budget
• Production (e.g., Hang Count) vs. Goal
• Individual Average Transactions
• Round Up Performance
• Turnover vs. Goal
• Absenteeism Rate
• Training Performance (New Hire Training, Goodwill LMS Training, etc.)

Physical Requirements

• Continuously stand/walk for the duration of a shift.
• Frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder.
• Able to lift up to 40 lbs. (e.g., fixture parts, cartons of product).
• Indoor work environment with exposure to outside temperatures.
• Moderate noise level in the normal work environment.