Assistant Store Manager

About the role

We believe Running Changes Everything. With more than 270 stores and growing, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand.

Responsibilities

• Support the Retail Experience Manager in the day-to-day and long-term success of your store.
• Assist with onboarding new employees.
• Manage floor operations, including coaching in the moment, performance management, and check-ins.
• Assist with scheduling and ongoing education of Outfitters.
• Foster customer happiness and ensure smooth day-to-day operations.
• Act as “Manager on Duty” when the Retail Experience Manager is not present.
• Promote a positive staff culture with a focus on performance management and education.
• Support all Fleet Feet initiatives, activities, and functions.
• Demonstrate Fleet Feet core values in every action.

Requirements

• Available to work a flexible schedule, including days, evenings, weekends, and holidays (regularly works at least one weekend day per week).
• Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting.
• Passion for managing, training, and motivating employees.
• Ability to own and manage administrative tasks, customer interactions, and a fast-paced environment while staying organized.
• Fosters growth of others through recognition, coaching, and development opportunities.
• Promotes individual and team performance by setting expectations, delegating, and providing tools and resources.
• Builds and maintains trust from staff and customers by using sound judgment.
• Passionate, positive, self-motivated, and detail-oriented.
• Collaborative and customer-centric.
• Willing to go above and beyond when needed.
• Communicates professionally with customers and team.

Position requires moving around for periods of 2-4 hours without a rest break, task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+ lb) lifting and carrying, bending, and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

Benefits

• High energy and fun atmosphere.
• Training and advancement opportunities within the Fleet Feet brand.
• Community involvement and community service activities.
• Up to $500 in annual race reimbursements.
• 401(k) options with company match (Age 21+ after 1 year of employment).
• Insurance benefits including medical, dental, vision, and HSA.
• Paid Time Off (15 days/120 hours per calendar year).
• 5 Paid Holidays.
• Generous employee discount.
• Quarterly footwear allotment.
• Free Fleet Feet Training Programs.

Pay

$18-$22 per hour