Assistant Store Manager

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, serving both medical patients and adult-use consumers. Our strength lies in our people, and we’re re-imagining how we work to shape the future of the cannabis industry.

About the role

The Assistant Store Manager collaborates with the Store Manager and leadership team to develop, document, and implement practices, policies, and strategies that support a performance and results-driven culture. This role oversees daily dispensary operations, handles patient/customer needs, and ensures compliance with state and local regulations. The Assistant Store Manager also supports hiring, training, and developing a team of motivated individuals passionate about cannabis.

Responsibilities

• Oversee and perform all functions associated with management and oversight of a retail medical marijuana dispensary.
• Administer routine inspections to maintain accurate inventory of all cannabis products.
• Manage and supervise dispensary staff, including hiring, discipline, termination, or advancement decisions.
• Ensure all procedures are updated to provide best practices for staff and patients.
• Train dispensary staff on company standard operating procedures, product knowledge, and best practices.
• Ensure key performance indicators are captured and reported.
• Manage daily financial reporting requirements and oversee cash handling procedures.
• Develop and maintain staff schedules.
• Communicate patient incidents or complaints to the Store Manager, Regional Dispensary Manager, or Compliance team.
• Protect patient rights by overseeing HIPAA education and ensuring confidentiality of protected health and financial information.
• Oversee patient education and counseling programs, including reviewing and revising disseminated information.
• Assist in implementing the strategic plan for dispensary operations and expansion.
• Maintain awareness of competitive landscape, opportunities for improvement, and industry developments.
• Ensure dispensary compliance with all relevant statutes, regulations, and directives.
• Strive for patient satisfaction and maintain a patient-friendly environment.
• Ensure 100% product traceability from reception to sale.
• Notify the Compliance team and Head of Retail of high-risk customer complaints.
• Maintain store appearance, including cleanliness, safety, and guest readiness.

Requirements

• Must meet minimum age requirements as determined by local, state, and federal regulations.
• Must complete a background check as required by local, state, and federal regulations.
• Maintain regular and punctual attendance.
• Physical aptitude and health necessary to perform manual labor tasks, including sitting, standing, stooping, stretching, walking, bending, twisting, reaching, and performing repetitive motions.
• Ability to lift up to 75 lbs. and push/pull up to 100 lbs.
• High School Diploma or GED required; Bachelor’s degree or equivalent preferred.
• 1-3 years in retail, customer care, or equivalent leadership role.

Skills

• Customer Obsessed: Dedicated to creating a remarkable experience for internal and external customers; builds rapport and maintains meaningful relationships.
• Relationship Building: Shares authentic and constructive feedback; builds mutual respect and trust; takes responsibility for mistakes and offers solutions.
• Functional/Technical Skill: Possesses knowledge and skills to perform at a high level; understands how their role supports company goals.

Working Conditions

• Work is primarily performed in a dispensary setting, which may be odorous, loud, and subject to fluctuating temperatures.
• Frequent contact with staff, vendors, customers, law enforcement, and state inspectors.
• Frequent communication with customers regarding medical conditions and product offerings.
• Frequent use of computer/POS systems and office equipment.
• Constant movement and transport of products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand, and walk as required for dispensary operations.